Medical Receptionist

VNA Health Group; Northern (KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Mission-driven team

Collaborative culture

Growth opportunities

Impact on patient care

Job summary

VNA Health Group is seeking a Medical Receptionist to join Visiting Physician Services. You will be the first contact for patients and caregivers, handling high call volumes and delivering excellent service while supporting clinicians with essential administrative tasks.

The role requires a high school diploma, 2–3 years related experience, strong computer skills, and excellent communication and organizational abilities. HIPAA knowledge is essential.

Qualifications

• High school diploma required.
• 2–3 years work related experience.
• Strong computer skills.
• Knowledge of HIPAA.
• Knowledge of SpringCM archive system preferred.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Strong organizational and interpersonal skills.

Responsibilities

• Supports clinicians and serves as first point of contact for patients and caregivers.
• Manages a high volume of phone calls with excellent service.
• Provides administrative support to clinicians.
• Performs registration of new patients and insurance verifications.
• Provides back-up support for other team members.
• Adheres to absenteeism and appearance policies.

Skills

Phone handling

Customer service

Verbal communication

Written communication

Organization

Interpersonal skills

Computer skills

Education

High school diploma

Tools

SpringCM

Job description

We’re Hiring: Medical Receptionist

Your Next Role With Purpose Starts Here

Visiting Physician Services (VPS) is a home‑based primary care practice dedicated to one mission: helping older adults stay safely and comfortably at home as they age. For over 30 years, we’ve delivered in‑home medical care as part of the Parker Advanced Care Institute at VNA Health Group. Our experienced team provides everything from routine visits to chronic care management, telehealth, diagnostics, and wound care — all in the comfort of the patient’s home. We take the stress out of traveling to appointments, ensuring expert care is always just a phone call away.

Position Summary:

We’re looking for an organized, customer‑focused team member to support our clinicians and serve as the first point of contact for our patients and caregivers. As a Medical Receptionist, you’ll manage a high volume of calls, deliver excellent service, and assist with key administrative tasks that help our care team provide exceptional in‑home medical support.

Principal Responsibilities:

• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers

• Answers high volume of phone calls while providing excellent customer service

• Provides administrative support to clinicians

• Performs registration of new patients and insurance verifications

• Provides back-up support for other team members as needed

• Adheres to the organization’s policy in regards to absenteeism and appearance

Job Competencies & Minimum Qualifications:

• High school diploma required

• 2-3 years work related experience

• Strong computer skills

• Knowledge of and adherence to HIPAA

• Knowledge of SpringCM archive system preferred

• Excellent verbal and written communication skills

• Excellent customer service skills

• Strong organizational and interpersonal skills

Why You’ll Love Working Here

• You’ll be part of a mission‑driven team that makes a real difference for patients and families

• You’ll work with supportive colleagues who value teamwork, respect, and compassion

• You’ll have opportunities to learn, grow, and advance within a trusted organization

• You’ll help bring comfort, dignity, and peace of mind to the people we care for

Working Conditions/Physical Demand:

Business Office Environment with phone and computer use

In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $16.00 to USD $24.00. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. For more details about our benefits, please visit our Careers page.

EEOC

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.