Medical Receptionist

Athena Care; Murfreesboro (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Athena Care is looking for a Medical Receptionist for their Murfreesboro clinic. In this role, you'll be the first point of contact for patients, managing check-ins, handling inquiries, and ensuring exceptional customer service. The ideal candidate will possess strong communication skills and attention to detail while juggling multiple tasks in a fast-paced environment.

Qualifications

• 1-year prior healthcare experience preferred.
• Preferred qualifications include a higher degree.
• Customer focus and professionalism are essential.

Responsibilities

• Greets patients and assists with check-in process.
• Answers patient inquiries and ensures compliance with procedures.
• Completes administrative tasks and maintains a clean office environment.

Skills

Verbal communication

Customer service

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Associate's or bachelor's degree (preferred)

Job description

Job Type

Full-time

Description

Athena Care is seeking a Medical Receptionist for our Murfreesboro clinic to provide coverage from Monday-Friday 9AM-6PM.

The Medical Receptionist is the initial point of contact when a patient arrives and represents the office. The Medical Receptionist greets patients and navigates the check in and out process while striving for patient satisfaction in every interaction.

Core Job Duties & Responsibilities

• Greets incoming patients, and assists with check in process
• As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
• Follows scheduling procedure and ensures completion of intake process, providing support to both clients and providers as needed
• Provides superior customer services to all individuals and agencies involved through any and all modes of contact
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc)
• Identifies and resolves clients needs and issues to ensure quality patient service as they arise
• Follow contact center protocol in for handling inquiries as they arise
• Completes administrative and operational tasks to ensure the office is clean, organized, and presents well to patients and visitors
• Communicates effectively within the organization providing regular updates to supervisors and peers about current and completed tasks
• Other duties as assigned

Requirements

Education/Experience:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1-year prior healthcare experience preferred.

Licenses/Certifications:

• None required

Knowledge, Skills, & Abilities

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Physical Requirements

• This is an office-type role with primarily sedentary job duties and limited reaching, pulling, pushing, or carrying.

Job Type

Full-time

Description

Athena Care is seeking a Medical Receptionist for our Murfreesboro clinic to provide coverage from Monday-Friday 9AM-6PM.

The Medical Receptionist is the initial point of contact when a patient arrives and represents the office. The Medical Receptionist greets patients and navigates the check in and out process while striving for patient satisfaction in every interaction.

Core Job Duties & Responsibilities

• Greets incoming patients, and assists with check in process
• As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
• Follows scheduling procedure and ensures completion of intake process, providing support to both clients and providers as needed
• Provides superior customer services to all individuals and agencies involved through any and all modes of contact
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc)
• Identifies and resolves clients needs and issues to ensure quality patient service as they arise
• Follow contact center protocol in for handling inquiries as they arise
• Completes administrative and operational tasks to ensure the office is clean, organized, and presents well to patients and visitors
• Communicates effectively within the organization providing regular updates to supervisors and peers about current and completed tasks
• Other duties as assigned

Requirements

Education/Experience:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1-year prior healthcare experience preferred.

Licenses/Certifications:

• None required

Knowledge, Skills, & Abilities

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Physical Requirements

• This is an office-type role with primarily sedentary job duties and limited reaching, pulling, pushing, or carrying.

Outgoing, Attention To Detail, Multitasking, essential