Medical Receptionist

Waterbury Hospital; Middlebury (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospital is seeking a full-time Medical Receptionist to manage patient interactions and ensure a smooth operational flow in the healthcare environment. This role involves greeting patients, scheduling appointments, and maintaining medical records, supporting the delivery of quality patient care. Ideal candidates will have strong communication and organizational skills and at least one year of front office experience in a medical setting.

Qualifications

• At least one year of current front office experience, preferably in a medical office setting.
• Knowledge of insurance guidelines and medical information.
• Ability to communicate effectively with a diverse group.

Responsibilities

• Welcomes patients and obtains demographic information during visits.
• Requests payment at time of service and reconciles payments.
• Handles multi-line phone, schedules appointments, and maintains patient records.

Skills

Strong phone skills

Strong computer skills

Communication skills

Organizational skills

Education

High school diploma or GED

Job description

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The Medical Receptionist attends to patients in person and on the phone. Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Reports to Practice Manager.

• Welcomes and greets all patients and visitors in a prompt, courteous and helpful manner in person or over the phone.
• Upon each patient visit, obtains accurate pertinent patient demographic information and updates in computer system as necessary. Either scans or copies new patients' driver's license/ID card, and front and back of insurance card for scanning into electronic health record. Enters appropriate comments. Sets patient to "arrive" in electronic health record.
• Requests payment at time of service. Prints and provides receipt to patient. Registers payment in computer and reconciles all payments at day's end. Distributes Hardship form to patients; notes such in additional comments.
• Answers multi-line telephone, schedules appointments, takes messages, and handles referral requests as necessary according to policy.
• Maintains operations by following and remaining updated and current on the electronic health record and office policies and procedures.
• Assists with printing and/or copying of medical records and other materials as needed. Documents appropriately.
• Verifies PCP and insurance eligibility and documents verification number in comments for each visit, when required.
  
  

Requirements

High school diploma or GED required.

At least one year of current front office experience, preferably in a medical office setting

• Strong phone and computer skills with working knowledge of practice based medical office processes and procedures
• Demonstrated communication skills (written and verbal)
• Knowledge of insurance guidelines
• Knowledge of medical information and electronic medical records/systems
• Ability to communicate effectively with a diverse group of individuals.
• Ability to organize and prioritize work as required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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