Medical Receptionist

NHS; Lincoln (NE); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare practice is seeking a compassionate Medical Receptionist to assist in managing patient interactions and administrative tasks. This part-time role includes flexible working hours and requires a personable individual with strong communication skills to thrive in a team environment.

Benefits

NHS pension scheme

Flexible working opportunities

Qualifications

• Experience in a front of house environment is essential.
• Friendly, approachable, and presentable demeanor.
• Good IT knowledge and skills required.

Responsibilities

• Deal with patient queries and appointment booking.
• Provide administrative support to the practice.
• Maintain the appointments system and handle confidential information.

Skills

Excellent telephone manner

Customer service

IT knowledge

Teamwork

Job description

Woodland Medical Practice is looking to recruit a Medical Receptionist for a post of 24 hours per week. We are a friendly practice with approximately 8000 patients. There are three GP partners, and an experienced nursing and administration team.

There would be the opportunity for flexible working, with the need for occasional cover for holidays and late evening working as part of a rota. The rota would be 12:30 to 6:30pm working Monday, Tuesday, Thursday and Friday.

Main duties of the job

The role encompasses working as part of a close team dealing with patient queries, booking of appointments, raising repeat prescriptions and liaising with the GPs and other ad-hoc duties.

You will have an excellent telephone manner and experience in dealing with the public. You would need to be precise in your work and have good IT knowledge and skills, although training will be available.

A personable outgoing and friendly manner is important for this role.

About us

Our Practice consists of seven receptionists, two secretaries and admin staff. We have a total of six GPs, one Advanced Nurse Practitioner and an experienced and established nursing team.

We work in a small close friendly supportive team where teamworking is essential. We support flexible working requests were possible and encourage development within their roles.

You would be entitled to join the NHS pension scheme.

Job responsibilities

JOB DESCRIPTION

Woodland Medical Practice

JOB TITLE: MEDICALRECEPTIONIST

REPORTS TO: PRACTICEMANAGER

HOURS: Parttime 24 hours per week

Job summary:

The purpose ofthe role is to:

Offer general assistance to the practice team and project a positiveand friendly image to patients and other visitors, either in person or via thetelephone

Receive, assist and direct patients in accessing the appropriateservice or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smoothrunning of the practice, including the provision of secretarial and clericalsupport to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of theprimary health care team, secondary care and other associated healthcareagencies

Duties and responsibilities:

The duties andresponsibilities to be undertaken by members of the practice administrationteam may include any or all of the items in the following list. Duties may be varied from time to time underthe direction of the senior receptionist/practice manager, dependent on currentand evolving practice workload and staffing levels:

• Openingup/locking up of practice premises and maintaining security in accordancewith practice protocols
• Maintainingand monitoring the practice appointments system
• Processingpersonal and telephone requests for appointments, visits and telephoneconsultations, and ensuring callers are directed to the appropriatehealthcare professional
• Processingand distributing incoming (and outgoing) mail
• Takingmessages and passing on information
• Filing andretrieving paperwork
• Processingrepeat prescriptions in accordance with practice guidelines
• Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with practice procedures
• Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Providingclerical assistance required from time to time, including word/dataprocessing, filing, photocopying and scanning
• Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter

Confidentiality:

• In thecourse of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
• In theperformance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have accessto information relating to the practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintainingtheir own and others health, safety and security as defined in the practicehealth & safety policy, the practice health & safety manual, and thepractice infection control policy and published procedures. This will include:

• Using personalsecurity systems within the workplace according to practice guidelines
• Identifying the risksinvolved in work activities and undertaking such activities in a way thatmanages those risks
• Making effective useof training to update knowledge and skills
• Using appropriate infectioncontrol procedures, maintaining work areas in a tidy and safe way, freefrom hazards
• Actively reportinghealth and safety hazards and infection hazards immediately whenrecognised
• Keeping own work areasand general/patient areas generally clean, assisting in the maintenance ofgeneral standards of cleanliness consistent with the scope of the jobholders role
• Undertaking periodicinfection control training (minimum annually)
• Reporting potentialrisks identified
• Demonstratedue regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights ofpatients, carers and colleagues, to include:

• Acting in a way that recognises theimportance of peoples rights, interpreting them in a way that isconsistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs andbeliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to andof the individual, is non-judgmental and respects their circumstances,feelings priorities and rights.

The post-holderwill participate in any training programme implemented by the practice as partof this employment, with such training to include:

• Participation in an annual individualperformance review, including taking responsibility for maintaining arecord of own personal and/or professional development
• Taking responsibility for own development,learning and performance and demonstrating skills and activities to otherswho are undertaking similar work

Quality:

The post-holderwill strive to maintain quality within the practice, and will:

• Alert other team members to issues of qualityand risk
• Assess own performance and takeaccountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the teamby reflecting on own and team activities and making suggestions on ways toimprove and enhance the teams performance
• Work effectively with individuals in otheragencies to meet patients needs
• Effectively manage own time, workload andresources

Communication:

The post-holder should recognise theimportance of effective communication within the team and will strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognisepeoples needs for alternative methods of communication and respondaccordingly

Person Specification

Experience

• Experience of working in a front of house environment.
• Friendly, approachable and presentable
• Good IT knowledge and skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.