Medical Receptionist

Automatic Data Processing, Inc.; Lawrenceville (GA); Presencial; USD 21.000 - 23.000; Jornada completa

Descripción de la vacante

Gwinnett Pulmonary & Sleep in Lawrenceville, GA is seeking a Medical Receptionist to serve as the first point of contact for patients and support smooth front-office operations.

The role includes greeting patients, checking in, scheduling, answering calls, handling billing inquiries, and maintaining a clean, compliant front office environment. A 1–3 year medical office background is preferred, with EMR and scheduling software proficiency.

Formación

• High school diploma or equivalent; associate degree preferred.
• 1-3 years of experience in a medical office or healthcare setting.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with EMR systems and scheduling software.
• Knowledge of medical terminology and insurance processes is a plus.

Responsabilidades

• Greet patients and check in for appointments.
• Verify insurance information and collect documentation.
• Schedule and manage patient appointments; coordinate with staff.
• Answer calls, direct inquiries, and handle voicemail.
• Process patient payments and issue receipts.
• Maintain a clean, organized front office and stocked supplies.
• Ensure HIPAA compliance and patient confidentiality.

Conocimientos

Patient interaction

Communication

Organization

Educación

High school diploma or equivalent

Herramientas

EMR systems

Scheduling software

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist

Full Time Lawrenceville, GA, US

Salary Range: $15.00 To $17.00 Hourly

Position Overview:

The Medical Receptionist at Gwinnett Pulmonary & Sleep is the first point of contact for patients and plays a crucial role in ensuring the smooth operation of the front office. This position involves greeting patients, managing appointments, handling phone calls, and performing various administrative duties. The Medical Receptionist ensures that all interactions with patients are handled professionally and efficiently, contributing to a positive patient experience and supporting the overall operations of the practice.

Key Responsibilities:

Patient Interaction and Check-In:

• Greet patients warmly as they enter the practice, ensuring they feel welcomed and comfortable.
• Check patients in for their appointments, verify insurance information, and collect necessary documentation.
• Provide patients with any necessary forms or information prior to their appointments.

Appointment Scheduling:

• Manage the scheduling of patient appointments, ensuring that the calendar is efficiently organized and that patients are booked appropriately.
• Confirm upcoming appointments and follow up with patients regarding any scheduling changes or cancellations.
• Coordinate with clinical staff to ensure that appointment times align with provider availability.

Telephone and Communication Management:

• Answer incoming calls promptly and courteously, addressing inquiries, scheduling appointments, or directing calls to the appropriate staff members.
• Handle voicemail messages and return calls in a timely manner.
• Communicate effectively with patients, staff, and external providers to ensure seamless coordination of care.

Administrative Support:

• Assist with the management of patient records, including updating information in the electronic medical records (EMR) system and filing paperwork as needed.
• Process patient payments, issue receipts, and handle billing inquiries.
• Maintain a clean and organized front office environment, ensuring that all supplies are stocked and readily available.

Patient Check-Out and Follow-Up:

• Assist patients with check-out procedures, including scheduling follow-up appointments and providing any necessary instructions or documentation.
• Collect copayments or outstanding balances, ensuring accurate recording of transactions.
• Provide patients with information regarding prescriptions, referrals, or other post-appointment needs.

Compliance and Confidentiality:

• Ensure that all patient interactions and record-keeping activities comply with HIPAA and other relevant regulations.
• Protect patient privacy by handling all personal and medical information with the utmost confidentiality.
• Participate in training and adhere to all office policies and procedures related to patient care and administrative operations.
• Work collaboratively with other front office staff, clinical staff, and management to ensure smooth office operations.
• Provide support during busy periods, assisting with tasks beyond the typical scope of the role when necessary.
• Participate in team meetings and contribute to discussions on improving patient care and office efficiency.

Required Qualifications:

• High school diploma or equivalent required; associate degree in a related field preferred.
• A minimum of 1-3 years of experience in a medical office or healthcare setting.
• Strong organizational and multitasking abilities, with a focus on maintaining accuracy and efficiency in a busy environment.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using electronic medical records (EMR) systems, scheduling software, and basic office equipment.
• Knowledge of medical terminology and insurance processes is a plus.
• Patient-Centered Service: Strong commitment to providing excellent service and creating a positive experience for all patients.
• Communication: Clear and effective communication skills, both in-person and over the phone.
• Organization: Ability to manage multiple tasks, appointments, and patient interactions efficiently.
• Teamwork: Willingness to collaborate with colleagues and contribute to a supportive work environment.
• Confidentiality: Understanding of the importance of patient privacy and the ability to handle sensitive information discreetly.