Medical Receptionist

American Family Care; Tennessee; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Job summary

American Family Care (AFC) is hiring a medical office clerk to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive service in a fast-paced urgent care setting.

The role requires a High School diploma or equivalent, basic computer skills, and strong attention to detail. AFC offers a supportive team environment with benefits and growth opportunities across locations.

Qualifications

• High School diploma or equivalent.
• Previous medical clerical experience preferred.
• Accurate data entry and attention to detail.
• Strong customer service and communication skills.
• Clear and articulate phone mannerism.

Responsibilities

• Open the clinic each day by preparing the facility and systems.
• Greet patients and collect insurance and ID documents.
• Register patients, update records, verify insurance, and record changes.
• Process payments and address billing issues.
• Assist patients with follow-up appointments and requests.
• Balance daily charges against system reports.
• Complete closing procedures and submit reports.
• Maintain complete and accurate documentation.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.