Medical Receptionist

Family First Health; Hanover (York County); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Personal days

Holidays

Disability insurance

Life insurance

Job summary

Family First Health is seeking a Medical Receptionist for the George Street York location. You will greet patients, collect demographic and insurance information, and manage appointment scheduling using athenahealth.

The role requires strong customer service, attention to detail, and a commitment to confidentiality. You will support the front desk team in a fast-paced clinic environment and contribute to accessible, compassionate care for the York community.

Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office and basic computer skills.
• Strong attention to detail and excellent communication abilities.
• Ability to maintain patient confidentiality and HIPAA compliance.
• Experience in a busy front-desk or medical office environment is a plus.

Responsibilities

• Greet and register patients with accurate demographic and insurance information.
• Maintain confidentiality and deliver excellent customer service.
• Review provider schedules and prepare documents for upcoming appointments.
• Schedule and reschedule patient appointments per guidelines.
• Answer phones, route calls, and provide routine information.
• Assist with end-of-day cash reconciliation and billing questions with the billing dept.

Skills

Customer service

Data entry

Microsoft Office

Attention to detail

Communication

Confidentiality

Education

High School Diploma or GED

Tools

athenahealth

Office equipment

Job description

Family First Health is seeking a Medical Receptionist for you George Street York location.

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.

At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:

• providing quality, compassionate primary medical and dental care and social services to those who need it most;
• coordinating care and working with other providers to provide the full range of services our patients need;
• promoting and supporting healthy lifestyles;
• collaborating with others to improve access and break down the barriers of affordability, language and culture; and
• advocating for our patients and the medically underserved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and registers patients collecting, within athenahealth, accurate demographic, insurance information, and first time Self Declare for the reduced fee program in accordance with established policies and procedures.
• Maintains confidentiality of medical information and assists patients by delivering excellent customer service while ensuring problem resolution.
• Reviews and prints provider schedules for the following day.
• Prepares for next day appointments by reviewing and arranging documents for the following: patient demographics, insurance information, necessary forms and performs pre-visit eligibility tasks.
• Schedules patient appointments within established scheduling guidelines.
• Staffs the front desk and works with other staff to ensure full coverage of all responsibilities.
• Answers telephones, routes callers, takes messages, and provides routine information to callers.
• Performs various tasks related to end of day and reconciliation of cash drawers.
• Maximizes collections at time of service to patients.
• Researches billing related questions and problems for patients, with assistance of the billing department.
• Demonstrates a working knowledge of health insurances and payer types.
• Processes and classifies documents in the clinical inbox in athenahealth.
• Schedules and reschedules appointments in the workflow dashboard in athenahealth, following established scheduling guidelines.
• Collects, sorts, and distributes mail for the offices.
• Processes forms and documents received from patients within a timely manner.
• Follows release of information process, preparing paper charts for HealthPort representatives as needed.
• Complies with all HIPAA rules and regulations.
• Documents patient complaints and incidents as necessary.
• Attends and actively participates in departmental/organizational meetings as required.
• Performs all other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma or GED, or any equivalent combination of training and experience
• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Ability to critically think which means theabilitytothinkclearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes
• Skill in operating office equipment
• Ability to work in, and respond to demanding environment
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
• Ability to articulate and advocate Family First Health’s mission and values
• Ability to maintain required clearances

Employee Benefits

• 3 Weeks of Accrued Paid Vacation accrued per year
• 9 Days Accrued Paid Sick Leave Time accrued per year
• 4 Personal Days provided per calendar year
• Paid Time Off on Holidays
• Short/Long Term Disability and Life Insurance