Medical Receptionist

humana; Florida; Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision benefits

401(k) retirement savings plan

Paid time off

Disability insurance

Life insurance

Descripción de la vacante

Humana Conviva Senior Primary Care is seeking a receptionist who welcomes patients with warmth and professionalism at the Stuart, FL site. You will manage front desk operations, support clinical staff, and help maintain a compassionate environment in a fast-paced setting.

The role emphasizes accurate records, appointment coordination, copay collection, and strong communication. TB screening is required on hire; bilingual English/Spanish is a plus. Work hours are Monday–Friday, 8:00–5:00, onsite.

Formación

• High School Diploma or GED.
• 1+ year healthcare customer service experience.
• Convey information with a positive tone during calls.
• Experience coordinating tasks, resources, and schedules for efficiency.
• Experience using MS Office for reporting, data analysis, and workflow optimization.
• Experience improving patient care and experience.
• TB screening on hire.

Responsabilidades

• Greet patients and visitors warmly, in person and over the phone.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff for flow.
• Maintain confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays as needed.
• Handle calls, inquiries, and provide information with empathy.
• Keep reception area clean, stocked, and organized.
• Assist with supply orders, inventory, and courier coordination.

Conocimientos

Healthcare customer service

Greet patients & visitors

MS Office reporting

TB screening program

Bilingual English/Spanish

Educación

High School Diploma or GED

Herramientas

EMR Athena

CRM systems

Descripción del empleo

Become a part of our caring community

As a receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Manager, Clinic/Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

As a receptionist, you'll:

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Required Qualifications

• High School Diploma or GED
• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Preferred Qualifications

• Bilingual in English and Spanish
• Value-based care model experience
• Prior experience in a Medical Office Setting
• Knowledge of Medical Terminology
• Experience with ERM Athena

Use your skills to make an impact

Work Hours: Monday - Friday 8:00 to 5:00

You will report to the Center Administrator

Location

973 SE Federal Hwy.,

Suite 973B

Stuart, FL 34994

Additional Information

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Alert

Humana value's personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc