Medical Receptionist

Humana Inc; Delray Beach (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Job summary

Humana Inc. is hiring a Receptionist 1 in Delray Beach to greet patients, manage appointments, and maintain confidential records in EMR/CRM systems. The role prioritizes courteous service, accurate data handling, and smooth daily operations within a clinical setting.

The position supports a patient-centered environment with typical business hours (Mon–Fri, 8:00–5:00) and reports to the Center Administrator. TB screening is part of the program for hires.

Qualifications

• High School Diploma or GED is required.
• 1+ year experience in healthcare customer service; background in retail, hospitality, or call centers also considered.
• Ability to convey information clearly and maintain a positive tone during calls.
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
• Experience using MS Office for reporting, data analysis, and workflow optimization.
• Preferred bilingual English/Spanish.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Skills

Healthcare customer service

Call center experience

Verbal communication

Task coordination

MS Office reporting

Bilingual EN/ES

Education

High School Diploma or GED

Tools

MS Office

Job description

Become a part of our caring community The Receptionist 1

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

As a receptionist, you'll:

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Required Qualifications:

• High School Diploma or GED
• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience

Preferred Qualifications:

• Bilingual in English and Spanish
• Value-based care model experience
• Prior experience in a Medical Office Setting
• Knowledge of Medical Terminology
• Experience with ERM Athena

Work Hours: Monday – Friday 8:00 to 5:00

You will report to the Center Administrator

Location: 5350 West Atlantic Avenue Suite 100 Delray Beach, FL 33484

Additional Information: This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Alert Humana value’s personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

Interview Format – HireVue: As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect with and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.