Medical Receptionist

Total Wellness Centers Llc; Falmouth (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Generous PTO

Floating holiday

Paid company holidays

Health, dental, and vision benefits

401(k) with company match

Company-paid life and disability

Job summary

CleanSlate Centers in Massachusetts is seeking a Medical Receptionist to be the first contact for patients and visitors, handling front desk operations, check-ins and scheduling with warmth and professionalism.

You will verify insurance and demographics, coordinate appointments, assist missed visits, manage authorizations and payments, maintain a clean front office, and protect patient confidentiality while delivering courteous communication.

Qualifications

• High School Diploma required; Associate degree preferred.
• 1+ year of experience in a fast-paced medical office.
• Customer service and/or healthcare experience preferred.
• Proficient with EMRs, Microsoft Office, and phone systems.
• Strong communication, attention to detail, and organizational skills.
• Compassionate mindset and desire to support patients in recovery.

Responsibilities

• Greet patients with warmth, compassion, and professionalism.
• Confirm and update insurance and demographic details at each visit.
• Schedule and coordinate provider appointments, adjusting as needed.
• Assist patients who missed appointments to encourage treatment continuity.
• Handle prior authorizations and explain patient financial responsibilities.
• Distribute, verify, and scan forms, including handbooks and intake documents.
• Collect co-pays and process payments; set up payment plans when needed.
• Maintain a clean, organized front office and uphold patient confidentiality.
• Provide courteous, effective communication by phone and in person.
• Participate in team huddles and contribute to a supportive work environment.

Skills

Customer service

Healthcare experience

Communication

Attention to detail

Organizational skills

Compassionate mindset

Education

High School Diploma

Associate degree preferred

Tools

EMRs

Microsoft Office

Phone systems

Job description

About CleanSlate:Join us at CleanSlate Centers, where your work transcends typical healthcare by profoundly impacting lives and restoring communities. As a national leader in innovative addiction treatment, you’ll be part of a pioneering team dedicated to breaking the chains of addiction and offering renewed hope to thousands. Now more than ever, your role is essential in creating a welcoming, efficient, and compassionate experience for every patient. Step into a career with purpose—where each day, your support helps change lives.What You’ll Do:As a Medical Receptionist, you’ll be the first point of contact for patients and visitors—setting the tone for a positive care experience. You’ll manage front desk operations, patient check-ins, and scheduling, playing a key role in our day-to-day flow and operational success.Key Responsibilities:Greet patients with warmth, compassion, and professionalismConfirm and update insurance and demographic details at each visitSchedule and coordinate provider appointments, adjusting as neededAssist patients who missed appointments to encourage treatment continuityHandle prior authorizations and explain patient financial responsibilitiesDistribute, verify, and scan forms, including handbooks and intake documentsCollect co-pays and process payments; set up payment plans when neededMaintain a clean, organized front office and uphold patient confidentialityProvide courteous, effective communication by phone and in personParticipate in team huddles and contribute to a supportive work environmentWhat We’re Looking For:High School Diploma required; Associate degree preferred1+ year of experience in a fast-paced medical office requiredCustomer service and/or healthcare experience strongly preferredProficient with EMRs, Microsoft Office, and phone systemsStrong communication, attention to detail, and organizational skillsCompassionate mindset and a desire to support patients in recoveryWhy CleanSlate?Monday–Friday scheduleGenerous PTO, floating holiday, and paid company holidaysMedical, dental, and vision benefits + 401(k) with company matchCompany-paid life and disability insuranceBe part of a mission-driven team making a real impactReady to greet your next opportunity with purpose? Apply now and grow with CleanSlate Centers.