Medical Receptionist

American Family Care; Dothan (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

American Family Care is seeking a detail-oriented Medical Receptionist in Dothan, Alabama to handle insurance verification and enhance patient satisfaction. As the first point of contact, you will play a crucial role in the clinic's workflow, ensuring accurate coverage and resolving billing issues while providing outstanding service to patients. This full-time position offers competitive pay and an array of benefits to help you thrive in your role.

Benefits

Health Savings Account (HSA)

Life & Disability Insurance

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Qualifications

• Experience with insurance verification and medical billing is non-negotiable.
• Tech-savvy with medical billing software and EMR systems.
• Ability to explain complex insurance concepts to patients.

Responsibilities

• Meticulously verify insurance coverage before services are provided.
• Process payments, schedule appointments, and manage patient check-ins.
• Provide exceptional service during difficult financial conversations.

Skills

Insurance Verification

Customer Service

Detail-oriented

Problem Solving

Education

High School Diploma

X-Ray Tech, Medical Assistant Certification

Tools

Medical Billing Software

EMR Systems

Job description

Join to apply for the Future Opening: Medical Receptionist role at American Family Care

1 week ago Be among the first 25 applicants

Join to apply for the Future Opening: Medical Receptionist role at American Family Care

Benefits

• Health Savings Account (HSA)
• Life & Disability Insurance
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
  
  

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week)

Help Us Keep Life Uninterrupted!

At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Why Your Insurance Verification Skills Matter Most

You're not just answering phones – you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

What You'll Actually Do

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations
  
  

This Role Is Perfect For You If

• You have experience with insurance verification and medical billing (non-negotiable!).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented – a single digit error in an insurance ID can cost thousands.
• You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You're tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.
  
  

What's In It For You

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation that's expanding nationwide.
• Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations.
  
  

Perks & Benefits

We take care of the people who take care of our patients. As a full-time team member, you’ll receive:

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More
  
  

We invest in your well-being so you can bring your best self to work—every shift, every patient.

The Details

• Location: Our state-of-the-art urgent care facility
• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma required; X-Ray Teah, Medical Assistant or related certification is a plus
  
  

Ready to Help Patients Live Life, Uninterrupted?

Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

#JoinAFCMRTeam

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at [e-mail].

At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

Compensation: $18.00 - $22.00 per hour

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

Referrals increase your chances of interviewing at American Family Care by 2x

Get notified about new Medical Receptionist jobs in Dothan, AL.

Receptionist - Wiregrass Surgical Associates

Medical Screener - Reception Technician (Customer Service)

Certified Medical Assistant (CMA) - Wiregrass Surgical Associates

Certified Medical Assistant (CMA) - Wiregrass Surgical Associates

Certified Medical Assistant (CMA) - Wiregrass Surgical Associates

Certified Medical Assistant (CMA) - Wiregrass Surgical

Certified Medical Assistant (CMA) - Wiregrass Surgical

Certified Medical Assistant (CMA) - Family Medicine

Assistant to the Chief Operating Officer

Certified Medical Assistant (CMA) - FMG Primary Care

Certified Medical Assistant (CMA) - Dothan Neurology

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.