Medical Receptionist

Shelby American, Inc.; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Medical Receptionist to join their dynamic team. In this role, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. Your responsibilities will include managing patient flow, coordinating care with the intake staff, and verifying patient information. You will play a crucial role in maintaining a peaceful environment that promotes healing while adhering to HIPAA regulations. This position offers the opportunity to work collaboratively with medical professionals and contribute to patient satisfaction in a supportive setting. If you are compassionate and thrive in a fast-paced environment, this role could be the perfect fit for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Paid Holidays

Paid Time Off

Flexible Spending Account

High-Income Potential

Qualifications

• Bachelor's degree preferred with exceptional customer service skills.
• Strong administrative and clerical abilities are essential.

Responsibilities

• Greet visitors and manage patient flow for optimal experience.
• Ensure all patient information is collected and verified during appointments.

Skills

Customer Service

Communication Skills

Critical Thinking

Administrative Skills

Compassion

Education

Bachelor's Degree

Tools

Medical Billing Terminology

Insurance Billing Processes

Job description

Description

JOB TITLE: Medical Receptionist

DEPARTMENT: Operations

BENEFITS: Health, Vision and Dental, Paid holiday and PTO, FSA, High-income potential with base and bonus structure, etc.

ROLE OVERVIEW:

We are seeking a detail-oriented and compassionate Medical Receptionist to join our team. In this role, you will be overseeing patient flow to ensure a smooth and welcoming experience. You will manage pre-patient clinic follow-up and coordinate patient care with the intake staff while ensuring that all necessary patient information is collected and verified during appointments, including insurance and contact details. The ideal candidate will ensure optimal use of the facility, upholding patient and physician satisfaction, and compliance with established office procedures and policies. Collaboration with your onsite Medical Assistant, physician leads, and supervisor is essential to maintain PRM standards, while also fostering a quiet and peaceful environment that promotes healing. You will handle all confidential information with discretion and sensitivity, adhering strictly to HIPAA laws.

JOB RESPONSIBILITIES:

1. Greet visitors and vendors; oversee patient flow.
2. Manage pre-patient clinic follow-up and coordinate patient care with intake staff.
3. Ensure all patient information is collected in the clinic, verifying insurance and relevant contact information during each appointment.
4. Ensure optimal use of the facility throughout all hours of operations, ensuring patient and physician satisfaction and compliance with systems, policies, and procedures established for the office practice suite.
5. Adhere to office procedures and work collaboratively with your onsite Medical Assistant and physician leads, as well as your supervisor, to maintain PRM standards.
6. Maintain a quiet and peaceful environment that promotes healing.
7. Handle all confidential information with discretion and sensitivity, and in compliance with HIPAA laws.
8. Other duties as assigned by the department lead/manager.

PREFERED QUALIFICATIONS

1. Bachelor's degree
2. Exceptional customer service background; administrative and clerical ability
3. Critical thinker, innovative, friendly, compassionate
4. Excellent communication skills and supervisory ability
5. Working knowledge of medical and billing terminology
6. Knowledge of insurance billing processes; experience with medical pre-authorization

At Pelvic Rehabilitation Medicine, we value, welcome, appreciate, and celebrate differences. PRM is proud to be an equal opportunity employer. Employment at PRM is based solely on a person’s qualifications directly related to professional competence. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.