Medical Receptionist

American Family Care, Inc.; Colorado Springs (CO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Paid time off

Training & development

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

American Family Care, Inc. in Colorado Springs is seeking a patient service representative to manage check-in and check-out processes. Responsibilities include reviewing patient records, collecting payments, and maintaining documentation.

The ideal candidate is a high school graduate with customer service skills and previous clerical experience. This role offers full-time or part-time options and includes a competitive salary, flexible scheduling, and comprehensive insurance benefits.

Qualifications

• Previous medical clerical experience preferred.
• Clear and articulate phone mannerisms.
• Well-groomed appearance.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility.
• Greet patients and provide initial paperwork.
• Register patients and update records accurately and timely.
• Determine and collect patient payments.
• Respond promptly to customer needs and provide excellent service.
• Balance daily patient charges against system reports.
• Complete closure procedures and prepare documentation.

Skills

Customer service skills

Computer knowledge (Microsoft Office)

Attention to detail

Education

High School graduate or equivalent

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Benefits/Perks

• Paid time off
• Health (Medical, Dental, Vision) insurance
• 401k
• 401k matching
• Dental insurance
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.

Hiring for multiple role: FT or PT

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.