Medical Receptionist

American Family Care, Inc.; Chattanooga (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading urgent care provider, where you'll play a crucial role in ensuring smooth patient check-in and check-out processes. This position offers a supportive work environment with flexible scheduling and a range of benefits including health and dental insurance. As a vital part of the clinic, you'll be responsible for maintaining accurate patient records, verifying insurance, and providing top-notch customer service. If you're detail-oriented and passionate about helping others, this is the perfect opportunity to grow your career in the healthcare field.

Benefits

Flexible Scheduling

Paid Time Off

Health Insurance

Dental Insurance

Retirement Benefit

Great Small Business Work Environment

Qualifications

• High School graduate or equivalent required.
• Previous medical clerical experience preferred.

Responsibilities

• Check patients in and out, verify insurance, and maintain records.
• Provide excellent customer service and assist with follow-up appointments.

Skills

Customer Service Skills

Detail Orientation

Basic Computer Knowledge

Education

High School Diploma

Tools

Microsoft Office

Job description

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.