Medical Receptionist

DOVE BEHAVIORAL HEALTH LLC; Cape Coral, Northern (FL, KY); Ibrido; USD 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

DOVE BEHAVIORAL HEALTH LLC is seeking a highly organized Medical Receptionist to join our healthcare team in Cape Coral, FL. The role focuses on front desk administration, patient check-in/out, and ensuring smooth clinic operations while delivering excellent patient service.

The ideal candidate will be proficient with electronic health records, insurance verification, and general office procedures. Bilingual abilities and prior clinic experience are highly valued to enhance patient interactions

Competenze

• Front desk experience and customer service skills preferred.
• Proficiency with EHR/EMR systems.
• Knowledge of HIPAA regulations and patient privacy.
• Strong communication abilities for patient interactions.

Mansioni

• Greet patients and manage check-in/check-out with professionalism.
• Schedule appointments using EMR systems.
• Verify insurance coverage and assist billing processes.
• Collect payments, co-pays, and document accurately.
• Review medical records for completeness and HIPAA compliance.
• Handle multi-line phone system and patient inquiries.
• Maintain confidential filing of medical records.
• Support clinic operations with clerical tasks and data entry.
• Collaborate with clinical staff to coordinate care.
• Ensure patient privacy at all times.

Conoscenze

Excellent customer service

Bilingual abilities (preferred)

Microsoft Office Suite

Data entry / typing

HIPAA privacy awareness

Strumenti

EMR systems

Descrizione del lavoro

We are seeking a highly organized and detail-oriented Medical Receptionist to join our healthcare team. The ideal candidate will provide exceptional administrative support at the front desk, ensuring smooth clinic operations and excellent patient service. This role requires proficiency in electronic health record (EHR) systems, and insurance verification, along with strong communication skills and a solid understanding of medical terminology and office procedures. Bilingual abilities and prior clinic experience are highly valued to enhance patient interactions and team collaboration.

Duties

• Greet patients warmly and manage patient check-in/check-out processes with professionalism.
• Schedule appointments using EMR systems.
• Verify insurance coverage and perform insurance verification to facilitate billing processes.
• Collect payments, co-pays, and outstanding balances while maintaining accurate documentation.
• Review medical records and documentation for completeness and accuracy in compliance with HIPAA regulations.
• Manage multi-line phone systems, handle patient inquiries with excellent phone etiquette, and direct calls appropriately.
• Maintain accurate filing of medical records and ensure confidentiality of health information management.
• Support clinic operations by performing clerical tasks such as data entry, typing, filing, and using Microsoft Office applications.
• Collaborate with clinical staff to facilitate care plans and coordinate patient services efficiently.
• Ensure compliance with HIPAA regulations and maintain patient privacy at all times.

Skills

• Excellent customer service skills with the ability to communicate effectively in person and over the phone; bilingual abilities are preferred.
• Competency in computer skills including Microsoft Office Suite (Word, Excel), 10 key typing skills, and familiarity with office equipment such as multi-line phones.
• Attention to detail in documentation review and data entry to ensure accuracy in patient records and billing processes.
• Ability to handle multiple tasks efficiently while maintaining a professional demeanor in a fast-paced environment. This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing exceptional patient care through efficient administrative support.