Medical Assistant

DOVE BEHAVIORAL HEALTH LLC; Cape Coral, Northern (FL, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

DOVE BEHAVIORAL HEALTH LLC is seeking a highly organized Medical Receptionist to provide essential front desk support in a clinical setting. Responsibilities include welcoming patients, scheduling via EMR, performing insurance verification, collecting payments, and ensuring HIPAA compliance.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office and EMR systems. Bilingual abilities and prior clinic experience are valued to enhance patient interactions

Qualifications

• Experience with front desk medical administration and HIPAA compliant documentation.
• Proficiency with EMR systems and insurance verification.
• Strong communication and organizational skills; bilingual preferred.

Responsibilities

• Greet patients and manage check-in/check-out with professionalism.
• Schedule appointments using EMR systems.
• Verify insurance coverage and perform insurance verification for billing.
• Collect payments, co-pays, and balances with accurate documentation.
• Review medical records for completeness and HIPAA compliance.
• Manage multi-line phone systems and direct calls appropriately.
• Maintain filing and confidentiality of health information.
• Support clinic operations with data entry, filing, and Microsoft Office tasks.
• Collaborate with clinical staff to coordinate patient services.

Skills

Customer service

Communication skills

Bilingual abilities

Tools

EMR systems

Microsoft Office

Multi-line phones

Job description

We are seeking a highly organized and detail-oriented Medical Receptionist to join our healthcare team. The ideal candidate will provide exceptional administrative support at the front desk, ensuring smooth clinic operations and excellent patient service. This role requires proficiency in electronic health record (EHR) systems, and insurance verification, along with strong communication skills and a solid understanding of medical terminology and office procedures. Bilingual abilities and prior clinic experience are highly valued to enhance patient interactions and team collaboration.

Duties

Greet patients warmly and manage patient check-in/check-out processes with professionalism.

Schedule appointments using EMR systems.

Verify insurance coverage and perform insurance verification to facilitate billing processes.

Collect payments, co-pays, and outstanding balances while maintaining accurate documentation.

Review medical records and documentation for completeness and accuracy in compliance with HIPAA regulations.

Manage multi-line phone systems, handle patient inquiries with excellent phone etiquette, and direct calls appropriately.

Maintain accurate filing of medical records and ensure confidentiality of health information management.

Support clinic operations by performing clerical tasks such as data entry, typing, filing, and using Microsoft Office applications.

Collaborate with clinical staff to facilitate care plans and coordinate patient services efficiently.

Ensure compliance with HIPAA regulations and maintain patient privacy at all times.

Skills

Excellent customer service skills with the ability to communicate effectively in person and over the phone; bilingual abilities are preferred.

Competency in computer skills including Microsoft Office Suite (Word, Excel), 10 key typing skills, and familiarity with office equipment such as multi-line phones.

Attention to detail in documentation review and data entry to ensure accuracy in patient records and billing processes.

Ability to handle multiple tasks efficiently while maintaining a professional demeanor in a fast-paced environment. This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing exceptional patient care through efficient administrative support.