Medical Receptionist

Stark County Physicians; Canton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Stark County Physicians, LLC is seeking a detail-oriented Medical Receptionist for our Canton, OH front office. You will manage patient check-in and check-out, data entry, scheduling, and HIPAA-compliant documentation to ensure a smooth visit and accurate records.

Proficiency with Medent EMR is highly preferred. Strong communication and organizational skills are essential to coordinate with clinicians and patients in a fast-paced primary care setting while delivering a welcoming experience.

Qualifications

• Experience in a primary care or medical office setting preferred.
• Excellent communication skills with patients and staff.
• Strong organizational abilities and attention to detail.

Responsibilities

• Greet patients and manage check-in/check-out workflows.
• Verify demographics, insurance information, and collect signatures.
• Coordinate scheduling and follow-up appointments with the care team.
• Answer phones, route inquiries, and manage EMR in Medent.
• Ensure HIPAA compliance and secure handling of patient data.

Skills

Communication skills

Organizational skills

HIPAA compliance

Data entry

Phone etiquette

EMR knowledge

Tools

Medent EMR

Job description

Medical Receptionist (Front Desk & Check-Out Specialist)

Practice Name: Stark County Physicians, LLC

Employment Type: Full-Time (Primary Care)

About the Role

Stark County Physicians, LLC is seeking a detail-oriented and professional Medical Receptionist to join our front-office team. This role serves as the face of our practice, managing both patient check-in and check-out workflows. The ideal candidate will be responsible for creating a welcoming environment while ensuring accurate data entry, efficient scheduling, and maintaining strict adherence to HIPAA and office privacy standards. Proficiency with Medent EMR is highly preferred.

Key Responsibilities

Patient Check-In & Front Desk:

• Greeting & Registration: Warmly welcome patients, verify identity, and ensure all registration paperwork is complete and accurate.

• Data Verification: Maintain current patient records by verifying demographics, insurance information, and ensuring appropriate signatures are obtained upon arrival.

• Workflow Management: Confirm the reason for the visit and check for any outstanding labs or pending testing requirements before the patient is roomed.

• Communication: Answer incoming calls, manage the multi-line phone system, and route inquiries to the appropriate department (Medical Assistants, Billing, or Records) based on established office call flows.

Patient Check-Out:

• Care Coordination: Schedule necessary follow-up appointments and lab/testing appointments before the patient leaves the office.

• Instructions: Provide patients with clear instructions regarding lab results, imaging, and referrals as directed by the clinical team.

• Documentation: Accurately document all check-out information in Medent to ensure a seamless transition for the patient’s next visit.

• Understanding: Confirm that the patient clearly understands their next steps, follow-up requirements, and care plan.

General Requirements:

• Compliance: Maintain strict HIPAA compliance, including verifying patient identity before releasing information and ensuring all portals and workstations are locked when unattended.

• Efficiency: Review daily provider schedules, manage tasks/messages within the EMR, and ensure all end-of-day tasks are routed or closed out properly.

Qualifications

• Previous experience in a primary care or medical office setting preferred.

• Strong working knowledge of Electronic Medical Records (EMR) systems; Medent experience is highly preferred.

• Excellent communication skills with the ability to handle patient inquiries with empathy and professionalism.

• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.

• Knowledge of medical insurance terminology and basic billing concepts is a plus.

Schedule

• Monday,Tuesday,Wednesday,Friday: 7:45 AM – 6PM

• Rotating Saturdays (1st and 3rd): 8:00 AM – 12:00 PM