Medical Receptionist

American Family Care Brockton; Brockton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Front Office Associate to manage patient registrations and ensure smooth operations in their Brockton location. The ideal candidate will have a background in medical clerical work and a strong commitment to providing excellent customer service. This role is vital for maintaining accurate patient records and fostering a welcoming environment for all patients.

Benefits

401(k)

Bonus based on performance

Flexible schedule

Training & development

Dental and Vision insurance

Paid time off

Health insurance

Qualifications

• Experience in medical clerical work is preferred.
• Ability to manage patient registrations and records.
• Clear and articulate communication skills over the phone.

Responsibilities

• Prepare the clinic by reviewing the facility and opening applications.
• Greet patients and process their registration.
• Collect and verify insurance and payment information.

Skills

Customer service skills

Detail orientation

Basic computer knowledge

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Training & development
• Vision insurance

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.