Medical Receptionist

Pediatric Associates; Aventura (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Aventura is seeking a dedicated professional to join their team. The role involves greeting patients, managing check-ins and check-outs, and ensuring a smooth flow of operations in a busy medical office. Ideal candidates will have strong customer service skills and experience in a medical setting. Join a supportive team committed to providing excellent care and service to patients.

Qualifications

• Minimum of 1 year experience in a medical office setting preferred.
• Active and valid driver’s license required upon hire.

Responsibilities

• Check-in and check-out patients, updating necessary information.
• Verify patient insurance and contact patients with issues.
• Post patient charges and payments, maintain a clean work area.

Skills

Customer Service

Communication

Medical Terminology

Job description

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Position Details

• Schedule: Full Time
• Shift: Days

Job Responsibilities

Serves patients and visitors by greeting them in a friendly and welcoming manner upon arrival. Completes and updates all required information, collects payments, and provides additional information as requested. Discharges patients after their appointments, providing pertinent information and follow-up appointments.

Essential Duties and Responsibilities

This list may not include all duties that may be assigned.

1. Check-in patients upon arrival, updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and obtaining signatures on consents and health questionnaires.
2. Check out patients, collect additional balances, and provide visit summaries, referral information, patient portal details, completed forms, and follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients with inactive insurance or inappropriate PCP.
4. Post patient charges and payments, and reconcile charges and payments.
5. Scan and upload documents in the Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain a clean work and patient waiting area.
7. Participate in staff and educational meetings.

Qualifications

Experience

Minimum of 1 year experience in a medical office setting preferred.

Licensure/Certification

Active and valid driver’s license required upon hire and throughout employment.

Knowledge, Skills, and Abilities

• Ability to learn and practice Pediatric Associate procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills.
• Ability to read, comprehend, and follow oral and written instructions.
• Knowledge of computer systems and medical terminology is desired.
• Effective interaction and support with staff, maintaining professionalism.
• Excellent customer service skills, greeting and receiving patients/visitors professionally and friendly.
• Maintain professional phone skills and etiquette, speaking clearly and concisely.
• Good judgment and patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience with computers, scanners, printers, and fax machines.

Working Conditions

May rotate between office and remote work. 15%-20% travel to other locations with reimbursement as per policy. Designated float staff may work across multiple locations.

Physical and Other Requirements

• Operating computer, manual dexterity, reaching above shoulder, lifting/carrying up to 10 lbs, standing.
• Vision, hearing, touch, smell, and ability to wear PPE.

Performance Expectations

Adhere to organizational policies on information security, protecting sensitive information including ePHI and PHI, in compliance with regulations.