Medical Practice Manager

Bethesda Medical Associates; Bethesda (MD); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Parental leave

Vision insurance

Job summary

Bethesda Medical Associates is seeking an experienced Medical Practice Manager to lead the daily operations of our membership-model primary care practice. This in-person role will partner with physicians and staff to deliver the highest quality patient experience and operate efficiently in a fast-paced environment.

You will oversee workflows, staffing, scheduling, and revenue cycle management while maintaining strict HIPAA compliance and a culture of accountability within the office.

Qualifications

• 2+ years of management experience in a medical setting
• Knowledge of HIPAA regulations and medical terminology
• Budgeting experience within a healthcare environment
• Strong leadership skills with a background supervising medical office staff
• Familiarity with EMR/EHR systems in a medical office setting
• Strong customer service skills and knowledge of metrics to assess performance
• Coordination and scheduling experience
• Ability to collaborate effectively in a medical setting

Responsibilities

• Establish and maintain efficient workflows and day-to-day operations.
• Manage patient flow and incoming calls for a courteous experience.
• Oversee revenue cycle management and billing performance.
• Lead recruiting, onboarding, and development of support staff.
• Support physician scheduling and coverage.
• Uphold HIPAA, safety, and regulatory standards.
• Develop staffing plans and monitor attendance.
• Oversee office supplies, mail, and facility opening/closing.

Skills

Management experience

HIPAA knowledge

Budgeting

Leadership

EMR/EHR familiarity

Customer service metrics

Scheduling coordination

Collaboration in medical setting

Tools

ADP

Athena EHR

Microsoft Office

Job description

Medical Practice Manager

Membership-Model Primary Care Practice

Company: Bethesda Medical Associates

Location: Bethesda, MD (On-site)

Job Type: Full-time

Compensation: $75,000–$100,000 per year, DOE

About the Role

Bethesda Medical Associates is seeking an experienced Medical Practice Manager to lead the daily operations of our exceptional, membership-model primary care practice. In this role, you will provide the leadership our staff and physicians need to deliver the highest quality patient experience — leading our non-physician team with an exemplary work ethic and close attention to detail, and working closely with our physicians on a routine basis. This is an in-person position.

What You'll Do

• Establish and maintain efficient workflows and day-to-day operations.


• Manage incoming calls and patient flow to ensure an efficient, customer-friendly experience.


• Maintain meticulous attention to detail in every customer interaction, minimizing errors and ensuring a consistently positive experience.


• Foster a collaborative, positive work culture and a strong sense of accountability across the office.


• Address and resolve patient inquiries and complaints promptly and professionally.


• Serve as the primary point of contact for escalated patient issues, ensuring resolution to the patient's satisfaction.


• Develop guidelines for prioritizing work activities, evaluate effectiveness, and adjust as needed; ensure appropriate staffing levels and monitor attendance.


• Support physician scheduling and coverage.


• Lead recruiting, hiring, onboarding, development, and evaluation of support staff.


• Oversee and approve office supply inventory; ensure mail is processed and the office is opened/closed per procedure.


• Uphold established policies, procedures, quality improvement, safety, environmental and infection control standards, and regulatory requirements.


• Oversee revenue cycle management to optimize billing and collections, reporting results in a timely manner.


• With support from accounting, build budgets and manage accounts payable, payroll, insurance policies, and other financial matters in coordination with outsourced accountants.


• Partner with physician leadership on innovative practice growth and quality initiatives that improve patient outcomes and satisfaction.


• Continuously identify opportunities to improve office operations and customer service delivery.


• Use software, spreadsheets, ADP, and Microsoft Office; experience with Athena Electronic Health Record is a plus.

What We're Looking For

• 2+ years of management experience in a medical setting


• Knowledge of HIPAA regulations and medical terminology


• Budgeting experience within a healthcare environment


• Strong leadership skills with a background supervising medical office staff


• Familiarity with EMR/EHR systems in a medical office setting


• Strong customer service skills and knowledge of metrics to assess performance


• Coordination and scheduling experience


• Ability to collaborate effectively in a medical setting

Compensation & Benefits

• Salary: $75,000–$100,000 per year, DOE


• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Health savings account


• Paid time off


• Parental leave


• Vision insurance

Bethesda Medical Associates is an equal opportunity employer.