Medical Practice Associate MEAC - NU

2700 Montefiore Einstein Advanced Care; United States; On-site; USD 41,328 - 46,838; Full time

Job summary

Montefiore Einstein Advanced Care is seeking a Medical Office Assistant to handle front desk duties, patient coordination, and insurance verifications in a fast-paced New York office. You will greet patients, manage schedules, and assist with authorizations to prevent delays in care.

Ideal candidates have a high school diploma, 1–3 years of healthcare admin experience, and familiarity with EPIC EMR. This role is primarily on-site in New York, NY and includes day shifts.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• 1–3 years of healthcare/administrative experience.
• Experience with EPIC EMR system preferred.

Responsibilities

• Greet patients and manage front desk operations.
• Coordinate provider schedules, referrals and follow-up appointments.
• Obtain pre-authorizations and verify insurance coverage.
• Take patient payments and ensure accurate recording of transactions.
• Answer phones and direct inquiries to appropriate departments.
• Schedule surgeries and manage patient flow and communications.

Skills

Patient interaction

Phone communication

Scheduling coordination

Attention to detail

Education

High School Diploma

Associate degree preferred

Tools

EPIC

Job description

City/State: New York, New York Grant Funded: No Department: MEAC - Manhattan West Work Shift: Day Work Days: MON-FRI Scheduled Hours: Hours Vary Scheduled Daily Hours: 8 HOURS Hourly Rate: $30.42 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Job Summary

The role of the MPA will focus on authorizations and is responsible for obtaining pre-authorizations, verifying insurance coverage, and coordinating approvals for medical services, procedures, or medications before they are performed. They act as a liaison between healthcare providers, insurance companies, and patients to ensure that all necessary documentation is submitted and approvals are obtained efficiently, preventing delays in patient care and ensuring compliance with insurance and regulatory requirements. The role of MPA is an administrative all-encompassing position that is comprised of workflows that adapt based on the needs of the practice. This position will greet patients upon arrival and ensure patients are seen by the provider accordingly. This medical office assistant will answer the phone and direct individuals to the appropriate channel as needed. In addition, this role will coordinate the provider's schedule to ensure patients are seen appropriately for their appointments, referrals and follow up appointments. This MPA will verify insurance and collect payments and ensure payments are accurately recorded. In addition, this role may obtain prior authorizations for all medications, durable medical equipment, procedures, and diagnostic tests for all patients, including workers compensation and commercial payers. The MPA may coordinate surgical scheduling. In this role, the MPA will work with their supervisor and peers to ensure patient and customer satisfaction is delivered to create a best-in-class experience across the site(s).

Essential Functions

1. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper ADA
2. Greet patients professionally both in person and on the phone ADA
3. Facilitates correspondence with customers, patients, and colleagues to ensure satisfaction and patient care ADA
4. Confirmation of provider name, appointment time, pre-visit e-forms and any screening questions. ADA
5. Works collaboratively with other staff, managers, and resources ADA
6. Schedule surgical procedures and explain patient financial responsibilities. ADA
7. Answer and redirect phone calls to the appropriate department and take down messages. ADA
8. Manage and coordinate provider schedules, referrals and follow up appointments ADA
9. Obtain prior authorizations for all medications, durable medical equipment, and diagnostic test for all workers compensation and commercial payers. ADA
10. Verify financial records and insurance, collect patient charges, and confirm patient identification upon arrival. ADA
11. Pre-authorization of patient services and procedures via insurance. ADA
12. Notify providers and support staff of patient arrivals. ADA
13. Facilitation of referral process for additional specialty procedures and/or tests. ADA
14. Creation, cancelation and reschedule of patient appointments. ADA
15. Pre-authorization of patient services and procedures via insurance. (Tier dependent) ADA
16. Coordination of surgical scheduling. (Tier dependent) ADA
17. Ability to understand and apply workflows and job aids as indicated. ADA
18. Knowledge and application of HIPAA and security laws. ADA
19. Perform additional duties and assignments as required ADA

Qualifications

High School Required AS Preferred 1-3 years 1-5 (Tier Dependent) Required Annual Assessment - OHS Required EPIC, HIPAA, OSHA, Additional as Required by Position Required Montefiore Einstein Advanced Care is an equal employment opportunity employer. Montefiore Einstein Advanced Care will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. Healthcare professionals can advance their careers at Montefiore Einstein Advanced Care. Our highly knowledgeable, interdisciplinary team is looking for new partners to bring an unparalleled healthcare experience to Westchester and Manhattan. Montefiore Einstein Advanced Care - Westchester 555 Taxter Road Elmsford, NY 10523 Montefiore Einstein Advanced Care - Manhattan West 385 Ninth Avenue at 30 Manhattan West Plaza New York, NY 10001 Airmont 327 Route 59 Airmont, NY 10952 Monroe 785 Route 17M ShopRite Plaza Monroe, NY 10950 New Windsor 219 Blooming Grove Turnpike, New Windsor, NY 12553 Dobbs Ferry 128 Ashford Avenue Dobbs Ferry, NY 10522 MECOS 3 Centerock Road, West Nyack, NY 10994

EEO/DEI/diversity statements and equal opportunity/multi-background language retained as provided by the employer.