Medical Practice Associate MEAC - NU

Montefiore-Einstein-Advanced-Care; New York (NY); On-site; USD 34,572 - 49,240; Full time

Job summary

Montefiore Einstein Advanced Care is seeking a Medical Office Assistant (MPA) to manage front desk operations, verify insurance, obtain prior authorizations, and coordinate patient appointments. The role acts as a liaison among providers, insurers, and patients to ensure smooth, compliant care delivery.

The candidate will greet patients, manage referrals, collect payments, and support scheduling for procedures while maintaining HIPAA and OSHA compliance across the site.

Qualifications

• High School Diploma required.
• 1–3 years of relevant experience preferred (Tier dependent).
• Experience with EPIC or similar EMR is a plus.
• Knowledge of HIPAA and OSHA standards is required.

Responsibilities

• Greet patients upon arrival and direct to appropriate department.
• Verify insurance coverage and collect patient information.
• Obtain prior authorizations for medications, procedures, and tests as needed.
• Coordinate provider schedules, referrals, and follow-up appointments.
• Schedule surgical procedures and explain financial responsibilities to patients.
• Answer and redirect phone calls to the appropriate department.

Skills

Customer service

Communication skills

HIPAA knowledge

Education

High School Diploma

AS degree preferred

Tools

EPIC

HIPAA compliance

OSHA compliance

Job description

City/State:New York, New YorkGrant Funded:NoDepartment:MEAC - Manhattan WestWork Shift:DayWork Days:MON-FRIScheduled Hours:Hours VaryScheduled Daily Hours:8 HOURSHourly Rate:$30.42For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here .Job SummaryThe role of the MPA will focus on authorizations and is responsible for obtaining pre-authorizations, verifying insurance coverage, and coordinating approvals for medical services, procedures, or medications before they are performed. They act as a liaison between healthcare providers, insurance companies, and patients to ensure that all necessary documentation is submitted and approvals are obtained efficiently, preventing delays in patient care and ensuring compliance with insurance and regulatory requirements.The role of MPA is an administrative all-encompassing position that is comprised of workflows that adapt based on the needs of the practice. This position will greet patients upon arrival and ensure patients are seen by the provider accordingly. This medical office assistant will answer the phone and direct individuals to the appropriate channel as needed. In addition, this role will coordinate the provider's schedule to ensure patients are seen appropriately for their appointments, referrals and follow up appointments. This MPA will verify insurance and collect payments and ensure payments are accurately recorded. In addition, this role may obtain prior authorizations for all medications, durable medical equipment, procedures, and diagnostic tests for all patients, including workers compensation and commercial payers. The MPA may coordinate surgical scheduling. In this role, the MPA will work with their supervisor and peers to ensure patient and customer satisfaction is delivered to create a best-in-class experience across the site(s).Essential Functions1. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper ADA2. Greet patients professionally both in person and on the phone ADA3. Facilitates correspondence with customers, patients, and colleagues to ensure satisfaction and patient care ADA4. Confirmation of provider name, appointment time, pre-visit e-forms and any screening questions. ADA5. Works collaboratively with other staff, managers, and resources ADA6. Schedule surgical procedures and explain patient financial responsibilities. ADA7. Answer and redirect phone calls to the appropriate department and take down messages. ADA8. Manage and coordinate provider schedules, referrals and follow up appointments ADA9. Obtain prior authorizations for all medications, durable medical equipment, and diagnostic test for all workers compensation and commercial payers. ADA10. Verify financial records and insurance, collect patient charges, and confirm patient identification upon arrival. ADA11. Pre-authorization of patient services and procedures via insurance. ADA12. Notify providers and support staff of patient arrivals. ADA13. Facilitation of referral process for additional specialty procedures and/or tests. ADA14. Creation, cancelation and reschedule of patient appointments. ADA15. Pre-authorization of patient services and procedures via insurance. (Tier dependent) ADA16. Coordination of surgical scheduling. (Tier dependent) ADA17. Ability to understand and apply workflows and job aids as indicated. ADA18. Knowledge and application of HIPAA and security laws. ADA19. Perform additional duties and assignments as required ADAQualificationsHigh School RequiredAS Preferred1-3 years 1-5 (Tier Dependent) RequiredAnnual Assessment - OHS RequiredEPIC, HIPAA, OSHA, Additional as Required by Position RequiredMontefiore Einstein Advanced Care is an equal employment opportunity employer. Montefiore Einstein Advanced Care will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.