Senior Clerk

3000 Montefiore Medical Center; Fort Wayne (IN); On-site; USD 62,000 - 70,000; Full time

Job summary

Montefiore Medical Center in Yonkers, NY seeks a senior clerical professional to perform diversified duties and lead a switchboard team. Responsibilities include coordinating referrals, scheduling patients, and assisting with insurance inquiries while ensuring accurate records and a smooth operation.

The role requires strong communication, EPIC Optime proficiency, and the ability to train junior staff; a high school diploma is required and bicultural sensitivity is valued in this busy

Qualifications

• High School Diploma or GED required; EPIC Optime experience preferred.
• Proficiency with Microsoft Word; knowledge of medical terminology.
• Must be able to communicate information quickly and effectively.

Responsibilities

• Demonstrates effective communication skills with staff and patients.
• Answers calls, directs inquiries, and provides receptionist duties.
• Coordinate registration and scheduling of patients and related activities.
• Provide backup support to senior clerk referral coordinators.
• Maintain a safe environment and ensure patient rights are respected.

Skills

Communication

Scheduling

Team leadership

EPIC Optime

Microsoft Word

Medical terminology

English proficiency

Education

High School Diploma

Job description

City/State: Yonkers, New York Grant Funded: No Department: Patient Transfer Center Bargaining Unit: 1199 Work Shift: Evening Work Days: ALTERNATE WORK SCHEDULE Scheduled Hours: 12 PM-8:30 PM Scheduled Daily Hours: 7.5 HOURS Hourly Rate: $29.94 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures. May lead and train lower level clerical staff. Performs related work as required. Team leader for Bronx East switch board/call center team. Provide backup support senior clerk referral coordinators. The support to referrals/special services includes referrals including DMEs and coordination of patient transportations; calls related to resolving issues related to insurance plans, reassigning patients to closed physician panels and call center related patient complaints and escalations all go to that position. In addition, handles reconciliations of co-payments delivered by all 20 PSRs each day.

Essential Functions

Demonstrates effective communication skills.

• Answers all telephone calls in a courteous manner as observed by a supervisor and/or feedback.
• Directs or transfers calls to appropriate persons when indicated by observation and feedback.
• Perform receptionist duties as observed by supervisor
• Greets patients, their families and significant others as observed by Supervisor.
• Communicates appropriate information to families and significant others as directed by Nursing Manager 100% of the time as indicated by feedback and observation.
• Forwards completed charts and pre-assessment face sheets to medical records as indicated by feedback from medical records and observation by supervisor.
• Maintains log books for pre-assessment and surgery as observed by supervisor.
• Generates work order requisitions to Engineering department, when indicated by observation and feedback by supervisor.
• Performs other clerical and related duties as directed by the Nursing staff, ANM, as evidenced by feedback and Supervisory observation.
• Coordinates registration and scheduling of patients and other related activities.
• Provides and maintains a safe environment through preventative and interventional measures.
• Ensures patient's rights are respected as identified in the Patient Bill of Rights.
• Able to set priorities, problem solve, use proper judgment in difficult situations and be flexible in all situations.
• Actively participates, practices and promotes continuous quality improvement.
• Performs other duties as assigned and necessary for the efficient operation of the medical center.
• Integrates the standards of excellence into daily practice.
• Assigns all inpatient accommodations.
• Arrange transportation for designated patients via contractual services.
• * Provide ambulance service appropriate demographic and retrieval information.
• Instruct the ambulance service what campus or hospital to transport the patient.
• Contact insurance companies and obtain authorization numbers for admission.
• * To ensure authorizations are processed in a time fashion as prescribed by carrier.
• Reviews daily admission, emergency and urgent patient list.
• * To ensure bed availability for a seamless flow of admission.

Qualifications

High School Diploma/GED required 1-3 years EPIC Optime required Proficiency with Microsoft® Office Word. (Medium proficiency) Must speak and write English Knowledge of Medical Terminology Must be able to communicate information quickly and effectively. Must be able to work independently to enter data in scheduling system database Office Equipment Operation: Computer, Typewriter, Fax Machine Copiers, etc

OHS Annual Assessment

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve.

Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise.

An assortment of insurance products and discount programs through Voluntary Benefits.

To be a premier academic medical center that transforms health and enriches lives.