PRODUCTION AGENT L1

Wipro; California; On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Disability insurance

Sick leave

Job summary

Wipro Limited in California seeks a Pharmacy Clerk to handle outbound calls to patients and providers, coordinate deliveries, and support clinical documentation requirements.

This role emphasizes strong customer service, knowledge of health plan benefits and CMS regulations, and accurate use of Word, Excel, and Outlook. Flexible shifts with a focus on reliable, compliant processes.

Qualifications

• High School Diploma or GED.
• 2+ years of healthcare, call center, or customer service experience.
• Ability to work 7am–7pm Mon-Fri.
• Proficiency with Word, Excel and Outlook.

Responsibilities

• Make outbound calls or back-office work.
• Provide excellent customer service and handle escalations.
• Maintain knowledge of health plan benefits, networks and CMS rules.
• Plan and resolve tasks using experience and judgement.
• Perform other related duties as assigned.

Skills

Customer service

Outbound calls

Problem solving

Education

High School Diploma / GED

Associate’s degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Pharmacy Clerk

Role Purpose

This role involves making outbound calls to patients and healthcare providers to resolve pharmacy order-related issues, including delivery coordination, payment processing, clinical documentation requirements, and necessary patient consultations.

Primary Responsibilities:

• Making Outbound calls &/or back-office work.
• Providing excellent customer service, including the ability to handle escalated callers
• Maintaining knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
• Utilizing experience and judgement to plan, accomplish goals and effectively resolve each assigned task
• Performs all other related duties as assigned.Qualifications - External.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of combined or related experience in a healthcare, call center, and/or customer service setting using the telephone and computer as the primary instrument to perform job duties
• Ability to work one of the varying shifts to support 7am – 7pm Mon-Fri operations
• Proficiency with Microsoft Office Word (create and maintain documents), Excel (create and maintain spreadsheets) and Outlook (email and calendaring) .

Preferred Qualifications:

• Associate’s degree (or higher) in a healthcare related field
• Medical Terminology
• ICD-9/ICD-10 and CPT Knowledge

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable).
• High-speed internet connection .

Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Claims_Processing. The expected compensation for this role ranges from $25,000 to $50,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.