Medical Phone Operator

Digestive Disease Consultants; Florida; On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

401(k)

Paid time off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Digestive Disease Consultants, a busy gastroenterology practice in Altamonte Springs with satellite offices in Lake Mary and Oviedo, seeks dynamic, organized, and professional front desk personnel.

The role requires 1 year of customer service experience (medical clinic preferred), excellence in service, and the ability to handle high call volumes while maintaining HIPAA compliance. Join our team and support efficient patient scheduling and information handling.

Qualifications

• 1 year of customer service experience; medical clinic setting preferred.
• Excellent customer service skills required.
• Ability to answer high call volume.
• Multitask with accuracy and communicate clearly.
• Maintain HIPAA guidelines and business practices.

Responsibilities

• Answer incoming calls and route them accordingly.
• Schedule, cancel and reschedule patient appointments.
• Obtain and verify patient demographics and insurance information.
• Input new and updated patient information into the EMR.
• Assist with faxes and forwarding documentation to the appropriate person.
• Other duties as assigned.

Skills

Customer service

Phone operator

High call volume handling

Multitasking

HIPAA compliance

Tools

EMR system

Job description

Digestive Disease Consultants is a busy gastroenterology practice located in Altamonte Springs with satellite offices in Lake Mary and Oviedo. We are seeking dynamic, organized, and professional individuals to join our team.

Position Requirements:

• Customer service/phone operator 1-year experience; preferably in a medical clinic setting.
• Must have excellent customer service skills.
• Must be able to answer high call volume.
• Multitask with accuracy and communicate clearly.
• Maintain HIPAA guidelines and business practices.

Duties and Responsibilities:

• Answer incoming calls and route them accordingly.
• Schedule, cancel and reschedule new and established patient appointments.
• Obtain and verify patient demographic and insurance information.
• Input new and updated patient information into the EMR.
• Assist with faxes and forwarding documentation to the appropriate person.
• Other duties as assigned.

Physical Requirements:

• Ability to sit for extended periods of time.
• Ability to view a computer screen for extended periods of time.
• Ability to perform repetitive hand and wrist motions for extended periods of time.
• Ability to converse and hear over the phone and in person in a professional manner.

Work Conditions:

• Work is performed in an office work environment.
• Very limited physical effort is required.
• Limited exposure to physical risk.

Job Type: Full-time, Monday- Friday

Benefits:

• 401(k).
• Paid time off.
• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.