Medical Patient Support & Billing Specialist

SGS Consulting; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

SGS Consulting in Phoenix, AZ is seeking a capable Customer Service Specialist to support physician referrals and patient management. You will handle orders from initiation through setup, coordinating with clinical, sales, and service teams.

The role emphasizes billing preparation, problem solving for patients, and assisting training of new staff. Strong multitasking, billing knowledge, and medical fax processing experience are valued.

Qualifications

• High school diploma or GED preferred.
• Experience in medical billing and patient insurance required.
• Ability to learn market and product information quickly.
• Strong multitasking and computer literacy.
• Professional and positive personal image.
• Experience with medical fax processing required.

Responsibilities

• Provide outcome-based solutions for physician referrals and patients.
• Submit orders and monitor from initiation to setup with clinical, sales, and service teams.
• Prepare and analyze billing and setup paperwork for patient services.
• Troubleshoot patient issues and coordinate corrective actions across departments.
• Collect patient information to suggest products or services to management.
• Assist in training new customer service and sales staff.

Skills

Work experience

Billing & insurance

Multitasking

Tech literacy

Professional image

Medical fax processing

Education

High school diploma or GED

Job description

SGS Consulting in Phoenix, AZ is seeking a capable Customer Service Specialist to support physician referrals and patient management. You will handle orders from initiation through setup, coordinating with clinical, sales, and service teams.

The role emphasizes billing preparation, problem solving for patients, and assisting training of new staff. Strong multitasking, billing knowledge, and medical fax processing experience are valued.