Medical Patient Care Coordinator

American Family Care, Inc.; Waxhaw (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Dental insurance

Health insurance

Paid time off

Training & development

Flexible scheduling

Job summary

American Family Care, Inc. is seeking a detail-oriented individual to handle patient check-ins, manage accounts, and ensure positive patient relations. The role includes processing insurance, maintaining records, and gathering patient information. Previous experience in medical clerical settings is preferred, and candidates should demonstrate strong customer service skills.

The position offers benefits such as health insurance, paid time off, and flexible scheduling in a supportive work environment.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Accuracy and detail orientation essential.

Responsibilities

• Prepare the clinic for opening by reviewing the facility.
• Greet patients and provide initial paperwork.
• Register patients and update records accurately.
• Process patient payments and address billing issues.
• Provide excellent customer service to patients.
• Complete cash control procedures and secure financial assets.

Skills

Customer service skills

Basic computer knowledge

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.