Medical Outreach Manager

Make-A-Wish® Massachusetts and Rhode Island; Boston (MA); Presencial; USD 70 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/dental/vision insurance

403(b) retirement plan with employer contribution

Paid time off

Social activities

Resumo da oferta

Make-A-Wish® Massachusetts and Rhode Island is seeking a Medical Outreach Manager to oversee medical outreach programs aimed at increasing wish referrals. This role involves communicating eligibility criteria to stakeholders, managing relationships with referral sources, and collaborating with various teams to ensure supportive and medically appropriate wish processes. Candidates should have significant program development experience and a background in healthcare or social work. The position offers a competitive salary range of $70,000-$75,000, benefits, and a commitment to diversity and inclusiveness.

Qualificações

• Pharma sales or social work experience is highly desirable.
• Prior experience in a health care setting and knowledge of medical conditions is desirable.
• Understanding of local Massachusetts and Rhode Island teaching hospitals roles is desirable.
• 5-7+ years of successful program development.

Responsabilidades

• Design and implement a documented medical outreach plan to achieve goals.
• Cultivate and communicate with existing primary referral sources.
• Engage the Medical Advisory Council members effectively.
• Collaborate with marketing to communicate updates with medical partners.
• Train and mentor outreach staff to be effective in their roles.
• Report weekly to the Chief Mission Officer on annual plan progress.
• Support medical questions for families to ensure wishes are medically appropriate.
• Work with Volunteer Director to manage volunteer assignments.
• Stay updated on Make-A-Wish America initiatives and programs.
• Prepare annual budget for outreach program and track progress.

Conhecimentos

Proficiency in Salesforce

Strong oral and written communication skills

Excellent time management and organization skills

Ability to problem-solve proactively

Team-oriented collaboration skills

Formação académica

BA/BS or equivalent combination of education and work experience

Descrição da oferta de emprego

Salary Range: $70,000-$75,000, depending on experience

Application Deadline: May 22, 2026

ABOUT US

Make‑A‑Wish® Massachusetts and Rhode Island is a 501(c)(3) non‑profit organization. Founded in 1983, our mission is to create life‑changing wishes for children with critical illnesses. We are more than a great place to work — our work is transformative. We are an inclusive and diverse group of people who, through a mosaic of backgrounds and experiences, are united in purposeful work. We are fueled and guided by our values — values that are represented in the inspired people we work with and the transformational work we do every day.

JOB SUMMARY

The Medical Outreach Manager is responsible for the medical outreach programs at Make‑A‑Wish Massachusetts and Rhode Island to grow eligible wish referrals year‑over‑year. This includes communicating program eligibility to all stakeholders, ensuring steady and on‑going communication and stewardship, and accurate and timely messaging related to medical eligibility criteria to all medical partners.

MAJOR RESPONSIBILITIES

• The Plan: Design, implement, and execute with team on documented medical outreach plan which includes strategies, tactics, and timelines for reaching set goals and is prepared annually.
• Referral Sources: Cultivate, communicate with, and steward existing primary referral sources while also growing our network of primary and secondary referral sources with the goal of expanding our reach and connections to clinicians working with eligible children.
• Medical Advisory Council: Further develop and steward council members ensuring that the group is engaged, recognized, and adding value to the overall organization.
• Communications: Collaborate with marketing/communications to communicate any changes/updates/news with our medical partners.
• Management: Train and mentor medical outreach staff/interns to be effective and efficient in roles and provide opportunities for professional growth.
• Reporting: Report to Chief Mission Officer weekly on work against the annual outreach plan and adjust plan as necessary to meet annual pre‑set goals.
• Wish‑granting: Partner with Wish Program staff to support medical questions/needs of families to ensure wishes are medically appropriate and supported.
• Volunteer Management: Partner with Volunteer Director to ensure volunteer assignments for qualified children meet the timeline set by the wish family and/or medical provider.
• National: Keep current with all Make‑A‑Wish America initiatives and programs. Be a “voice” to the National office regarding how changes in medical eligibility criteria and/or access to program impact our medical partners. Make recommendations for change as needed.
• Budgets: Prepare annual budget for outreach program and track and report progress to manager.

QUALIFICATIONS

Education

• BA/BS or equivalent combination of education and work experience.

Experience

• Pharma sales or social work experience highly desirable.
• Prior experience working in a health care setting and knowledge of medical conditions highly desirable.
• Understanding local Massachusetts and Rhode Island teaching hospitals hierarchy, departments, and roles desirable.
• 5-7+ years successful program development.

Skills and Abilities

• Proficiency in Salesforce preferred.
• Strong oral and written communication skills.
• Excellent time management, organization, and independent judgement skills.
• Proven ability to take responsibility and problem solve in a proactive manner.
• Ability to successfully work in a collaborative, team‑oriented organization.
• Effectively work in partnership with other departments to achieve organizational goals.
• Respects, values, and contributes to the organization’s commitment to diversity, equity, and inclusiveness.

Travel

Requires occasional after‑hours commitments to support events across our region. Having a driver’s license and access to a vehicle is required.

BENEFITS

Make‑A‑Wish Massachusetts and Rhode Island offers a wide range of benefits including competitive pay based on experience, medical/dental/vision insurance, 403(b) retirement plan with employer contribution, paid time off, and social activities.

HOW TO APPLY

To apply for this position, please submit your resume and cover letter to [e-mail]. Submissions will be reviewed on a rolling basis. No phone calls, please.

Make‑A‑Wish Massachusetts and Rhode Island is committed to providing a work environment in which all employees enjoy equal employment opportunities. All employment‑related decisions are made without regard to a person’s race, color, creed, sex, national origin, ancestry, age, disabilities, sexual orientation, or any other basis which is illegal under applicable federal, state, and local laws.