Massachusetts & Rhode Island - Medical Outreach Manager

Make-A-Wish Foundation; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

403(b) retirement plan with employer contribution

Paid time off

Social activities

Job summary

Make-A-Wish Foundation is looking for a Medical Outreach Manager in Boston to oversee the medical outreach programs aimed at growing wish referrals. The role involves communication with medical partners and program eligibility messaging.

The ideal candidate will have 5-7 years in program development, preferably with experience in pharma sales or social work. This position is hybrid, combining remote and in-office responsibilities with a focus on making a positive impact in the community.

Qualifications

• 5-7+ years successful program development experience.
• Experience in pharma sales or social work is highly desirable.
• Prior healthcare experience and knowledge of medical conditions preferred.

Responsibilities

• Design and implement medical outreach plans to grow wish referrals.
• Cultivate relationships with referral sources to expand the network.
• Train and mentor medical outreach staff and interns.

Skills

Salesforce proficiency

Strong oral and written communication skills

Time management and organization

Problem-solving ability

Team collaboration

Education

BA/BS or equivalent

Job description

MEDICAL OUTREACH MANAGER

Department: Mission
Reports to: Chief Mission Officer
Type: Full‑Time, Exempt
Location: Hybrid, Boston based
Salary Range: $70,000 – $75,000, depending on experience
Application Deadline: May 22, 2026

ABOUT US

Make‑A‑Wish Massachusetts and Rhode Island is a 501(c)(3) non‑profit organization. Founded in 1983, our mission is to create life‑changing wishes for children with critical illnesses. We are more than a great place to work — our work is transformative. We are an inclusive and diverse group of people who, through a mosaic of backgrounds and experiences, are united in purposeful work. We are fueled and guided by our values — values that are represented in the inspired people we work with and the transformational work we do every day.

JOB SUMMARY

The Medical Outreach Manager is responsible for the medical outreach programs at Make‑A‑Wish Massachusetts and Rhode Island to grow eligible wish referrals year‑over‑year. This includes communicating program eligibility to all stakeholders, ensuring steady and ongoing communication and stewardship, and accurate and timely messaging related to medical eligibility criteria to all medical partners.

MAJOR RESPONSIBILITIES

• The Plan: Design, implement, and execute with team on documented medical outreach plan which includes strategies, tactics, and timelines for reaching set goals and is prepared annually.
• Referral Sources: Cultivate, communicate with, and steward existing primary referral sources while also growing our network of primary and secondary referral sources with the goal of expanding our reach and connections to clinicians working with eligible children.
• Medical Advisory Council: Further develop and steward council members ensuring that the group is engaged, recognized, and adding value to the overall organization.
• Communications: Collaborate with marketing/communications to communicate any changes/updates/news with our medical partners.
• Management: Train and mentor medical outreach staff/interns to be effective and efficient in roles and provide opportunities for professional growth.
• Reporting: Report to Chief Mission Officer weekly on work against the annual outreach plan and adjust plan as necessary to meet annual pre‑set goals.
• Wish‑granting: Partner with Wish Program staff to support medical questions/needs of families to ensure wishes are medically appropriate and supported.
• Volunteer Management: Partner with Volunteer Director to ensure volunteer assignments for qualified children meet the timeline set by the wish family and/or medical provider.
• National: Keep current with all Make‑A‑Wish America initiatives and programs. Be a “voice” to the National office regarding how changes in medical eligibility criteria and/or access to program impact our medical partners. Make recommendations for change as needed.
• Budgets: Prepare annual budget for outreach program and track and report progress to manager.

QUALIFICATIONS

Education:

• BA/BS or equivalent combination of education and work experience.

Experience:

• Pharma sales or social work experience highly desirable.
• Prior experience working in a health care setting and knowledge of medical conditions highly desirable.
• Understanding local Massachusetts and Rhode Island teaching hospitals hierarchy, departments, and roles desirable.
• 5‑7+ years successful program development.

SKILLS AND ABILITIES

• Proficiency in Salesforce preferred.
• Strong oral and written communication skills.
• Excellent time management, organization, and independent judgment skills.
• Proven ability to take responsibility and problem‑solve in a proactive manner.
• Ability to successfully work in a collaborative, team‑oriented organization.
• Effectively work in partnership with other departments to achieve organizational goals.
• Respects, values, and contributes to the organization’s commitment to diversity, equity, and inclusiveness.

TRAVEL

Requires occasional after‑hours commitments to support events across our region. Having a driver’s license and access to a vehicle is required.

BENEFITS

Make‑A‑Wish Massachusetts and Rhode Island offers a wide range of benefits including competitive pay based on experience, medical/dental/vision insurance, 403(b) retirement plan with employer contribution, paid time off, and social activities.

EEO STATEMENT

Make‑A‑Wish Massachusetts and Rhode Island is committed to providing a work environment in which all employees enjoy equal employment opportunities. All employment‑related decisions are made without regard to a person’s race, color, creed, sex, national origin, ancestry, age, disabilities, sexual orientation, or any other basis which is illegal under applicable federal, state, and local laws.