Medical Operations Coordinator

Expert Institute; Milwaukee (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Expert Institute in Milwaukee seeks a strategic Coordinator of Medical Research Operations to streamline medical records, track case metrics, and maintain essential team resources. You will ensure data is organized, verified, and ready for high-level clinical or legal use.

The role emphasizes clear communication, initiative in documenting processes, and a detail-oriented approach in a fast-paced environment, spanning records retrieval, workflow monitoring, and training materials creation.

Qualifications

• Experience coordinating medical records workflows.
• Ability to maintain shared resources and references.
• Experience creating training materials and guides.

Responsibilities

• Medical Records & Case Workflow Management: Record retrieval and tracking; monitor reports and flag bottlenecks.
• Information & Resource Management: Maintain team drive; update pamphlets and external collateral.
• Training & Process Documentation: Create training guides and record video walkthroughs for onboarding.

Skills

Strategic thinking

Detail-oriented

Clear communication

Process documentation

Job description

Expert Institute is looking for a strategic lateral thinker and detail-oriented Coordinator of Medical Research Operations. In this role, you will play a critical part in supporting administrative operations, streamlining medical record workflows, maintaining crucial team resources, and tracking key case metrics. The ideal candidate thrives in a fast-paced environment, excels at clear communication, and takes initiative in documenting processes to help our team run smoothly. Ultimately, this role is vital in ensuring that all medical data is organized, verified, and ready for high-level clinical and/or legal use.

What you'll do:

Medical Records & Case Workflow Management

• Record Retrieval & Tracking: Acquire medical records/imaging promptly.
• Process Monitoring: Monitor daily and weekly operational reports to ensure records are moving efficiently through the pipeline and flag potential bottlenecks.

Information & Resource Management

• Team Info Drive Maintenance (Internal): Maintain, organize, and update the medical team's shared cloud drive to ensure all reference materials, templates, and documents are current and easy to navigate.
• Pamphlet & Collateral Updates (External): Regularly review and update medical team pamphlets, informational handouts, and external collateral to reflect current services and compliance standards.

Training & Process Documentation

• Guide & Video Creation: Develop comprehensive, easy-to-follow training guides for administrative workflows.
• Visual Documentation: Record engaging video walkthroughs (e.g., via Loom or screen capture software) to supplement written manuals and assist with onboarding new team members.