Medical Office Team Leader

Urgent Team; Batesville (AR); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, and Vision Options

Retirement savings plans

Continuing Education Reimbursement

Paid Time Off

and MORE!

Job summary

Sherwood Urgent Care in Batesville, AR is seeking a Center Manager to lead daily operations and drive top-tier patient care. The role covers overall center performance, employee engagement, financial results, and service delivery, with a rotating 36-40 hour schedule including 12-hour weekday shifts and alternating weekends.

Ideal candidates have healthcare office experience, strong scheduling skills, and the ability to maintain a highly structured environment while promoting a positive team

Qualifications

• Experience in a healthcare setting, especially with medical reception, and some management experience.
• Ability to manage workflow and scheduling in a structured environment.
• Strong focus on patient experience and service standards.

Responsibilities

• Oversee front desk and daily operations at the center.
• Monitor patient flow and wait times to optimize resources.
• Identify opportunities to grow services and improve patient experience.
• Maintain high team morale and a professional workplace.
• Manage supplies inventory and participate in admin meetings.
• Own performance metrics for patient experience, volume, and finances.
• Serve as liaison between home office and center staff.
• Provide SME input for training and systems (UltiPro, Experity, HealthStream).
• Implement Home Office policies and procedures.

Skills

Healthcare management

Patient flow optimization

Team leadership

Tools

UltiPro

Experity

HealthStream

Job description

Description

Sherwood Urgent Care is looking for a Team Leader/Center Manager to join our team in Batesville, AR. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their location(s). Open availability to work during all business hours is required.

JOB SUMMARY:

As a Medical Office Team Leader at Sherwood Urgent Care, you will play a crucial role in ensuring a superior patient experience. You will be responsible for overall operational responsibility of your assigned center, including employee engagement, financial results, and efficient delivery of services. Our full-time team members work a rotating 36-40 hour/week schedule, consisting of 12-hour weekday shifts and every-other weekend.

KEY RESPONSIBILITIES:

In addition to working the Front Desk in a full-time capacity, the Center Manager also:

• Evaluates patient flow through the center to ensure appropriate utilization of business resources.
• Monitor wait times for the center and manage the workflow accordingly.
• Identifies opportunities to increase business and scope of services provided by the center.
• Ensures high team member morale and a professional, effective, and efficient working atmosphere.
• Manages adequate supplies inventory
• Particiapates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary.
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serves as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions.
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, Experity, HealthStream, Front Desk processes and Occupational Health.
• Implements the policies and procedures from the Home Office. Follow all operational guidelines.
• Responsible for Occ Health sales and grassroots marketing of your center with support from the home office service line leaders; includes direct involvement with community outreach, community events, The Chamber of Commerce, etc.
• The above duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

SUPERVISORY RESPONSIBILITIES

Oversee all team members assigned within your location(s)

WHAT'S REQUIRED?

• Previous experience working in a healthcare environment, specifically with medical reception, is required; some management experience required
• Working knowledge of work flow and scheduling
• Must be able to maintain a highly structured environment

FULL-TIME BENEFITS INCLUDE:

• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off
• and MORE!

ABOUT SHERWOOD URGENT CARE:

Sherwood Urgent Care, with three locations in Arkansas, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under eight brands.

Sherwood Urgent Care's convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Mon. to Fri., 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m., and Sunday, 1 p.m. to 6 p.m. Additionally, all Sherwood Urgent Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.