Medical Office Team Leader

Baptist Health Urgent Care; Fort Smith (AR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, and Vision Options

Retirement savings plans

Continuing Education Reimbursement

Paid Time Off

Job summary

Baptist Health Urgent Care in Fort Smith, AR seeks a Team Leader/Center Manager to oversee daily operations and management for the center. The role involves supervising front desk and staff, driving patient experience, and ensuring efficient delivery of services across a 36-40 hour weekly schedule with rotating shifts.

The ideal candidate has healthcare office experience and some management background, with openness to working during all business hours and weekends as needed.

Qualifications

• Experience in a healthcare office setting and some management experience.
• Ability to manage work flow, staffing, and scheduling to ensure efficient patient flow.
• Strong leadership to maintain high team morale and professional work environment.

Responsibilities

• Oversee operational responsibility of the center, including patient experience and financial results.
• Monitor patient flow and wait times; optimize resource use.
• Lead front desk operations and supervise center team members.

Skills

Healthcare operations

Leadership

Scheduling

Employee engagement

Tools

UltiPro

Experity

HealthStream

Front Desk processes

Job description

Baptist Health Urgent Care is looking for a Team Leader/Center Manager to join our team in Fort Smith, AR. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their location(s). Open availability to work during all business hours is required.

JOB SUMMARY

As a Medical Office Team Leader at Baptist Health Urgent Care, you will play a crucial role in ensuring a superior patient experience. You will be responsible for overall operational responsibility of your assigned center, including employee engagement, financial results, and efficient delivery of services. Our full-time team members work a rotating 36-40 hour/week schedule, consisting of 12-hour weekday shifts and every-other weekend.

KEY RESPONSIBILITIES

In addition to working the Front Desk in a full-time capacity, the Center Manager also:

• Evaluates patient flow through the center to ensure appropriate utilization of business resources.
• Monitor wait times for the center and manage the workflow accordingly.
• Identifies opportunities to increase business and scope of services provided by the center.
• Ensures high team member morale and a professional, effective, and efficient working atmosphere.
• Manages adequate supplies inventory
• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary.
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serves as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions.
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, Experity, HealthStream, Front Desk processes and Occupational Health.
• Implements the policies and procedures from the Home Office. Follow all operational guidelines.
• Responsible for Occ Health sales and grassroots marketing of your center with support from the home office service line leaders; includes direct involvement with community outreach, community events, The Chamber of Commerce, etc.

The above duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

SUPERVISORY RESPONSIBILITIES

Oversee all team members assigned within your location(s)

WHAT'S REQUIRED?

• Previous experience working in a healthcare environment, specifically with medical reception, is required; some management experience required
• Working knowledge of work flow and scheduling
• Must be able to maintain a highly structured environment

FULL-TIME BENEFITS INCLUDE

• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off

and MORE!

ABOUT BAPTIST HEALTH URGENT CARE

Baptist Health Urgent Care, now with 23 locations in Arkansas, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under eight brands.

Baptist Health Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m., and Sunday, 1 p.m. to 6 p.m. Please note, our Fort Smith-Northside location is open on Saturday and Sunday from 12 p.m. to 7 p.m. Additionally, all Baptist Health Urgent Care centers are Accredited Care Centers - a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.