Medical Office Support Staff - Neosho (Lincoln)

Ozark Center; New Mexico; On-site; USD 32,000 - 43,000; Full time

Job summary

The Ozark Center is seeking a Medical Office Support Staff (MOSS) to assist in all Ozark Center offices, greeting individuals and ensuring smooth operations. The role balances client and provider needs while maintaining accurate data entry and scheduling.

Education includes a High School Diploma or equivalent, with preferred experience in medical office or billing. Duties include phone handling, calendar maintenance, payment collection, and HIPAA compliance to support trauma-informed care.

Qualifications

• Greeting visitors and assisting individuals across Ozark Center offices.
• Maintaining professional, empathetic, trauma-informed patient interactions.
• Handling and routing incoming calls and messages.
• Managing scheduling and follow-up appointment calendars.
• Following HIPAA standards to protect patient information.
• Entering data accurately and timely.

Responsibilities

• Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.
• Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.
• The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• Perform all other duties as assigned.

Skills

Phone etiquette

Data entry

Customer service

HIPAA compliance

Education

High School Diploma or equivalent

1 year medical office or billing experience (preferred)

Job description

Job Description Summary

The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, while balancing client and providers needs. They perform and maintain medical office duties. The MOSS demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. MOSS provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment.

Education

• High School Diploma or equivalent

Preferred Qualifications

• 1 year of medical office experience or billing experience.

Responsibilities

• Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.
• Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.
• The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• Perform all other duties as assigned.

Physical Requirements

• TB test upon hire
• Occasional lifting up to 20 pounds
• Requires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed
• Sufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech.
• Requires prolonged sitting, frequent standing, bending, and stooping.