Medical Office Supervisor - Blue Ridge Medicine Multi Specialty

Penn State Health; Pennsylvania; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Be Well with Employee Wellness Program

Fitness Discounts

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

PAWS UP employee recognition program

Retirement benefits

Identity Theft Protection

Job summary

Penn State Health is seeking a Medical Office Supervisor to oversee Enola Family Practice and Blue Ridge Medicine, guiding clerical staff to ensure efficient clinical operations and high-quality patient service. The role emphasizes staff engagement, scheduling, and cash control within a compliant, patient-centered environment.

The successful candidate will have a high school diploma and experience supervising teams, with preferred experience in office supervision and a focus on improving process

Qualifications

• High School Diploma or equivalent is required.
• Working knowledge of team function within the organization.

Responsibilities

• Supervise clinic clerical staff to support optimal clinical operations.
• Oversee office supplies to ensure cost-effective management.
• Manage scheduling, cash collections, and cash control in the practice site.
• Enhance patient satisfaction by guiding clerical staff and engaging with staff meetings.

Skills

Team function knowledge

Education

High School Diploma

Job description

Medical Office Supervisor

Provides direct supervision of practice site clerical support staff to provide optimal clinical operations. Responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement. Abides by, and upholds in performance of direct reports, all related local, state, federal and accrediting body rules and regulations; promotes an exceptional patient experience, by providing customer service support and guidance to staff, and through the use of scenario discussions at staff meetings.

Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service.

The Medical Office Supervisor will oversee Enola Family Practice in Enola, as well as Blue Ridge Medicine in Harrisburg.

Minimum Qualifications:

• High School Diploma or equivalent required.
• Working knowledge of team function within the organization.

Preferred Qualifications:

• One (1) year of supervisory experience preferred

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

Penn State Health Medical Group is committed to providing patient- and family-centered care to all patients —and skillfully handle needs at every level of complexity utilizing our shared governance model of care. The Medical Group is constructed of both primary care and multi-specialty offices that are striving to make a difference in each patient's healthcare routine. Working alongside seasoned professionals, you will be spearheading the mission of Penn State Health to provide the highest quality care to all patients within their local community! Working with us means being part of a team that strives to provide excellent patient care every day, but also one that works together to set and achieve goals, build on the Penn State Health legacy and create new possibilities for the future.

State-of-the-art equipment, endless learning, and a culture of excellence – that's Penn State Health. But what makes our healthcare award‑winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.