Medical Office Supervisor

US Foot & Ankle Specialists; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off

Paid Holidays

Job summary

US Foot & Ankle Specialists in Raleigh, NC seeks a Medical Office Supervisor to oversee daily operations, support providers, and lead a front desk and clinical team. The role blends leadership, staff development, and patient service in a fast-paced healthcare setting.

You will manage schedules, billing workflows, HIPAA compliance, and office supply needs while driving process improvements and cross-functional collaboration.

Qualifications

• Bachelor's degree (or equivalent experience in healthcare operations).
• 4+ years as a Medical Office Manager or similar supervisory role.
• Experience managing a team of 15-20+ staff.
• In-depth knowledge of medical billing and insurance workflows.
• Experience with EMR/EHR systems.
• Strong communication and leadership skills.
• Excellent multitasking, organizational, and time management abilities.
• Technologically savvy; proficient in Microsoft 365 products, including Word, Excel, Outlook, and Teams.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Supervise and support front desk and medical staff to ensure excellent patient care
• Oversee daily operations and compliance with policies and procedures
• Serve as a point of contact for patient and employee concerns
• Coordinate provider schedules, including on-call rotations
• Manage front office workflow, queue management, and patient flow
• Handle hiring, training, and performance management for team members
• Maintain office inventory, order supplies, and coordinate facility maintenance
• Process daily deposits and manage bank runs
• Oversee timekeeping, accounts payable/receivable, and payroll coordination
• Assist with staffing coverage for the front desk and medical assistants when needed
• Lead special projects and collaborate with cross-functional teams
• Ensure HIPAA compliance and uphold patient confidentiality

Skills

Team leadership

Medical billing

EMR/EHR systems

HIPAA compliance

MS Office

Communication

Organizational skills

Leadership

Education

Bachelor's degree or equivalent healthcare operations experience

Tools

Microsoft 365 (Word, Excel, Outlook, Teams)

Job description

Are you an experienced leader in medical office operations with a passion for delivering exceptional patient care? We’re looking for a Medical Office Supervisor to oversee daily operations, support healthcare providers, and lead a high-performing front desk and clinical support team. This role combines leadership, operational oversight, and patient service in a fast-paced healthcare setting. Occasional travel to nearby offices may be required.

Essential Functions/Responsibilities (other duties may be assigned):

• Supervise and support front desk and medical staff to ensure excellent patient care
• Oversee daily operations and compliance with policies and procedures
• Serve as a point of contact for patient and employee con cerns
• Coordinate provider schedules, including on-call rotations
• Manage front office workflow, queue management, and patient flow
• Handle hiring, training, and performance management for team members
• Maintain office inventory, order supplies, and coordinate facility maintenance
• Process daily deposits and manage bank runs
• Oversee timekeeping, accounts payable/receivable, and payroll coordination
• Assist with staffing coverage for the front desk and medical assistants when needed
• Lead special projects and collaborate with cross-functional teams
• Ensure HIPAA compliance and uphold patient confidentiality

Required Education, Skill s and Experience:

• Bachelor's degree (or equivalent experience in healthcare operations)
• Minimum of 4 years as a Medical Office Manager or similar supervisory role
• Proven experience managing a team of 15-20+ staff
• In-depth knowledge of medical billing and insurance workflows
• Experience with EMR/EHR systems
• Strong communication and leadership skills
• Excellent multitasking, organizational, and time management abilities
• Technologically savvy; proficient in Microsoft 365 products, including Word, Excel, Outlook, and Teams
• Commitment to confidentiality and HIPAA compliance

Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off
• Paid Holidays

Physical Requirements:

The physical demands described here represent those required to perform essential job functions. Rea sonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, cro uch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.