Medical Office Specialist - OBGYN - Physician Practice

Hackensack Meridian Health Inc.; Eatontown (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support the ambulatory care team with front desk duties, scheduling, registration and check-out processes. You will help ensure patients receive the highest level of care, satisfaction and experience during their visits.

This role requires high-quality customer service, excellent written and verbal communication, multitasking in a fast-paced environment, and reliable transportation to travel between locations.

Qualifications

• High School diploma or GED or equivalent experience.
• 1+ year experience in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations and have reliable transportation.
• Proficient with Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Provide front desk support for ambulatory/outpatient offices and related administrative duties.
• Assist with check-in, scheduling, registration and check-out processes and post-visit follow-up.

Skills

Customer service

Multitasking

Time management

Written & verbal communication

Education

High School diploma/GED

Associates Degree

Tools

Microsoft Office

Google Suite

EMR/EHR

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.