Medical Office Specialist - Physician Practice

Hackensack Meridian Health Inc.; Morrell Corners (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Hackensack Meridian Health Medical Office Specialist position in a ambulatory setting supports front desk operations, check-in and check-out, and scheduling to ensure exceptional patient care.

The role requires a High School diploma or GED, 1+ year of customer service, and strong communication with proficiency in MS Office or Google Suite. Travel to multiple locations and reliable transportation are expected.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ year experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Ability to navigate priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills (Microsoft Office and/or Google Suite).
• Excellent written and verbal communication skills.

Responsibilities

• Perform front desk duties and administrative tasks for the ambulatory office.
• Assist with check-in, scheduling, registration and check-out processes.
• Provide support to the office team to ensure patient satisfaction and experience.
• Coordinate patient flow and post-visit follow-up as needed.

Skills

Customer service

Multitasking

Time management

Communication skills

Education

High School Diploma / GED

Associates Degree

Tools

Microsoft Office / Google Suite

EMR/EHR experience

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.