Medical Office Specialist

Pines Health Services; Caribou (ME); On-site; USD 23,000 - 30,000; Full time

Job summary

Pines Health Services in Caribou, ME, is seeking a Medical Office Specialist for our Caribou Health Center. The role focuses on welcoming patients, collecting demographic and insurance information, performing clerical duties, and supporting billing processes.

The ideal candidate will be proficient with computers, have strong verbal and written communication skills, and be able to work independently in a busy health center environment. High school diploma or GED is preferred.

Qualifications

• High school or GED preferred.

Responsibilities

• Welcomes and orients patients and visitors into the practice.
• Ensures that demographic, financial, and insurance information is correctly obtained and updated.
• Provides clerical support to health center staff, including physicians and mid-level providers.
• Answers the telephone and routes calls to appropriate persons.
• Schedules patient appointments and notifies staff of arrival.
• Verifies insurance eligibility and processes charges and deposits.
• Collects patient co-pays and handles billing related tasks.

Skills

Multitasking

Customer service

Verbal communication

Written communication

Active listening

Problem solving

Education

High school diploma or GED

Job description

Description

Department: Caribou Health Center
Location: Caribou, Maine

Job Status: Full-time (40 hours)
FLSA Status: Non-Exempt

Pay Range: $17.25 - $22.50 per hour

The compensation range listed above represents the good-faith range Pines Health Services anticipates relying upon when making an offer for this position. Starting pay is determined based on factors including, but not limited to, experience, education, certifications, internal equity, and market conditions.

Are you ready to be part of a fun, engaging, and hardworking team? Voted one of the 2026 Best Places to Work in ME, Pines Health Services is where you want to be! Pines currently has an immediate opening for a Medical Office Specialist in our Caribou Health Center located in Caribou. Qualified applicants must exhibit a commitment to our vision, mission, and goals while delivering exceptional patient care. Applicants must be competent with computers, have excellent verbal and written communication skills, be outstanding listener, be problem solver, prioritize workload, and be able to work professionally and independently. Previous experience in health care is preferred; however, we will train the right person.

Pines Health Services offers competitive salaries and a comprehensive benefits package. For more information about these exciting opportunities

Position Summary

Welcomes and orients patients and visitors into the practice, and ensures that demographic, financial, and insurance information is correctly obtained and updated. Provides clerical support and assistance to health center staff, including physicians and mid-level providers.

Essential Functions

1. Answers the telephone, handles all patient calls, routes to appropriate persons, or takes messages, ensuring adequate information is obtained.
2. Schedules patient appointments and keeps provider informed of schedule, notifying clinical support staff of patient's arrival.
3. Confirm patient next day appointment.
4. Greets patients and visitors, determines their needs, and directs them appropriately.
5. Checks out patients and schedules follow-up appointments and referrals, if needed, per provider instructions.
6. Identifies workers compensation visits and compiles appropriate documents.
7. Scan documents into medical record.
8. Prepares deposit slip for payments received and deposits at bank.
9. Performs billing and related billing functions.
10. Gathers patient registration information, and insurance cards ensuring such information is accurate and enters such information into the electronic medical record.
11. All insurance cards to be scanned at visit.
12. Verifies eligibility through EMR, insurance portals or over the phone with insurance companies.
13. Attaches insurance referral to all appointments when needed.
14. Collects patient co-pays.
15. Faxes, copies, or mail medical information as needed or required.
16. Performs other work-related duties as assigned.
17. Complies with local, state and federal laws and regulations.

Requirements

Availability Requirements

Monday through Friday 8:30 a.m. - 5:30 p.m.

• High school or GED preferred.

Contact

• For the full job description or additional information, please contact Human Resources at 207-498-2356 ext. 2031.
• Pines Health Services offers a competitive benefits package. You can view the complete details here: Pines Health Services Benefits.

Equal Employment Opportunity

Pines Health Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal or Maine law.