Consumer Access Specialist Sr

adventhealth; Colorado; On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Colorado is seeking a dedicated Patient Access Specialist to maintain strong links between clinical and administrative teams. You will verify eligibility, register patients, and handle Medicare-related reviews to support smooth patient flow.

A background in revenue cycle and customer service is valued, with day-one benefits and a structured work environment. The role emphasizes accurate data handling, professional communication, and efficient multitasking in a busy clinic setting

Qualifications

• High School diploma required or equivalent.
• Associate degree preferred; education in health services or related field encouraged.
• Experience with patient access/revenue cycle is helpful.
• Proficient with Microsoft Office and basic database tools.
• Strong professionalism in communications with patients and providers.

Responsibilities

• Maintain open communications between clinical, ancillary, and consumer access teams to improve patient experience.
• Arrange relief coverage and verify insurance eligibility and benefits for scheduled and unscheduled patients.
• Register patients by obtaining demographic information and ensuring accuracy.
• Perform Medicare eligibility reviews and Medicare Secondary Payer questionnaires.
• Update payer plans, financial assessments, and benefits in patient accounts.

Skills

Mature judgement

Microsoft Office

Office equipment

multitask capability

Professional communication

Education

High School Diploma

Associate degree preferred

Tools

Database programs

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

7700 S BROADWAY

City

LITTLETON

State

Colorado

Postal Code

80122

Job Description

• Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and consumer access departments, which enhances the patient experience Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs.
• Arranges relief coverage during extended time away from assigned registration area. Contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients.
• Registers patients for all services by obtaining critical demographic elements and ensuring accuracy.
• Performs Medicare compliance reviews, eligibility checks, and completes Medicare Secondary Payer Questionnaires.
• Ensures patient accounts are assigned the appropriate payer plans and updates finical assessments, eligibility, and benefits.

Knowledge, Skills, and Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives [Required]
• Intermediate knowledge of Microsoft programs and familiarity with database programs [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to communicate professionally and effectively, both verbally and written [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study

• In business, education, Health Services Administration, or related field

Work Experience

• 1+ customer service experience [Required]
• 1+ revenue cycle experience [Required]
• 2+ direct patient access [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$20.18 - $32.29

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.