Aurora Highlands Primary Care Medical Office Representative

AdventHealth; Aurora (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Job summary

AdventHealth in Aurora, CO is seeking a Front Desk/Patient Access representative to handle calls, collect patient data, and assist with registrations and billing. The role supports seamless patient flow and coordination with clinical teams.

Strong attention to accuracy and customer service is essential. The position requires a high school diploma (or equivalent) with preferred Associate degree in health services administration, and prior experience with medical terminology and coding.

Qualifications

• 1+ year in customer services and medical office with medical terminology, coding, charge entry and payment collection (preferred).
• Associate degree or higher in health services/related field preferred.

Responsibilities

• Answer incoming phone calls and direct accordingly.
• Welcome patients and verify/update demographics, insurance, and billing information.
• Register patients for services and ensure accurate data to maximize reimbursement.
• Ensure clear and thorough assessments of eligibility and benefits to support post-care needs.
• Maintain open communication with clinical partners to enhance patient experiences.

Skills

Customer service

Medical terminology

Billing & payments

Phone etiquette

Education

Associate degree in Health Services Administration

High school diploma or equivalent

Tools

CHAA certification

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

3405 N Main St

City:

Aurora

State:

Colorado

Postal Code:

80019

Job Description:

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.