Medical Office Rep

Dignity Health Medical Group; Redwood City (CA); On-site; USD 37,000 - 45,000; Full time

Job summary

Dignity Health Medical Group seeks a Medical Office Representative to warmly greet patients and visitors and provide outstanding customer service. You will be the primary phone contact, route messages, and schedule appointments using our practice management system.

You will collect demographics and insurance info, verify eligibility, and perform clerical tasks to support daily clinic operations and patient care initiatives.

Qualifications

• High School Graduate General Studies or GED General Studies.
• Six months experience in outpatient setting as Medical Office Receptionist preferred, or equivalent in a high-volume customer service role.
• Experience with multi-line or ACD phones preferred; medical terminology preferred.

Responsibilities

• Greet patients, physicians, and visitors with excellent customer service.
• Serve as primary phone contact for incoming calls to the clinic and route messages.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Take complete and accurate messages and schedule appointments using the practice management system.
• Perform clerical duties to support daily clinic operations and patient care initiatives.

Education

High School Diploma or GED

Tools

Electronic practice management system

Job description

Job Summary and Responsibilities

As our Medical Office Representative, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.

Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.

To be successful in this role, you must bring enthusiasm to help others, work efficiently, and provide empathy for our patients.

Job Requirements

Required

• High School Graduate General Studies or GED General Studies

Preferred

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation and
• Experience with multi-line phones/ACD phones preferred. Medical terminology preferred

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Sequoia, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of the Bay Area on the peninsula and beyond. With a growing list of primary and specialty care clinics, along with our local affiliated Dignity Health hospital (Sequoia Hospital), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, surgical services that include general, vascular, gynecological, cardiothoracic, and orthopedics, and a growing list of neurologist, cardiologists, endocrinologists, infectious disease and sports medicine specialists.

One Community. One Mission. One California