Medical Office Receptionist - Primary Care

Edward Elmhurst Health; Schaumburg (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Free Parking

Tuition Reimbursement

Health Savings Account Options

Paid Time Off and Holiday Pay

Job summary

Edward Elmhurst Health in Schaumburg is seeking a full-time Medical Office Receptionist to greet patients, verify demographics, and schedule provider visits. The role requires strong computer skills and a customer-service mindset to ensure smooth patient flow and accurate processing of information.

The position involves registering patients, collecting co-pays, and coordinating with multiple departments to resolve issues.

Qualifications

• Proficient computer skills required.
• One year of customer service experience or interaction with the public preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greets incoming patients and visitors at various points of service within the facility, providing congenial and hospitable customer service.
• Receives and forwards telephone calls and takes and relays messages per protocol.
• Registers new patients and schedules appointments for providers and services.
• Reschedules appointments and follows up on cancelled and missed appointments.
• Collects co-pays and balances and makes follow up appointments as necessary.
• Responds to patient and visitor questions in a timely and appropriate manner using organizational policies.
• May communicate with other departments, team members, physician offices, the hospital, or patients for information, follow-up, or problem resolution.
• Performs various clerical duties as needed, may order supplies, open mail, etc.

Skills

Proficient computer skills

Customer service

Medical terminology (preferred)

Education

High school diploma or GED

Job description

## Medical Office Receptionist - Primary CareApplylocations: NCO 519 S Roselle Rd Schaumburgtime type: Full timeposted on: Posted Yesterdayjob requisition id: R40613**Hourly Pay Range:**$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Position: Medical Office Receptionist* Location: 519 S Roselle Rd Schaumburg* Full Time: 40 hours/week* Hours: Mon & Tues: 7:00 AM – 7:00 PM | Wed–Fri: 7:00 AM – 5:00 PM | Sat: 8:00 AM – 12:00 P* Travel: Occasionally* This role includes some travel to other locations and requires flexible hours to meet operational needs**What you will do:*** Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service. Refers patients and visitors to appropriate department or resource. Notifies appropriate resource of patients and visitors arrival in a timely manner. Assures patient demographics and eligibility are correct.* Receives and forwards telephone calls and takes and relays messages per protocol.* Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.* Collects co pays and balances and makes follow up appointments as necessary.* Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.* May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.* Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.* May assist with medical records and clinical personnel as needed.* Maintains work and waiting areas in a neat and professional manner.* May perform a variety of special projects as assigned.* Adheres to all NCH standards, policies and procedures.**What you will need:*** **Education:** High school diploma or GED* **Experience:** One year of customer service work experience or interaction with the public required. Knowledge of medical terminology preferred.* **Unique or Preferred Skills:** Proficient computer skills.**Benefits:*** Premium pay for eligible employees* Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, and Vision options* Tuition Reimbursement* Free Parking* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off and Holiday Pay* Community Involvement Opportunities* Visa Sponsorship Available (Nursing and Lab roles)Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.