Medical Office Receptionist - Concierge

Edward Elmhurst Health; Arlington Heights, Northern (IL, KY); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Growth and

Various Medical, Dental, and Vision

Tuition Reimbursement

Free Parking

Wellness Program

Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Visa Sponsorship Available

Job summary

Endeavor Health Careers is seeking a Medical Office Receptionist in Arlington Heights, IL. You will greet patients, direct them to the correct department, verify demographics and eligibility, answer phones, and assist with scheduling and check-in duties to keep clinic operations running smoothly.

This full-time role is 40 hours per week, Monday through Friday 8:00 a.m. – 4:30 p.m., with no weekends and occasional travel to other locations.

Qualifications

• High school diploma or GED required.
• One year of customer service experience required.
• Knowledge of medical terminology preferred.

Responsibilities

• Greets incoming patients and visitors at various points of service.
• Refers patients and visitors to appropriate department.
• Notifies appropriate resource of patients and visitors arrival.
• Verifies patient demographics and eligibility.
• Receives and forwards telephone calls and takes messages.
• Registers new patients and schedules appointments.
• Reschedules appointments and follows up on cancellations.
• Collects co-pays and balances and makes follow-up appointments as necessary.
• Maintains work and waiting areas in a neat and professional manner.

Skills

Customer service

Computer skills

Education

High school diploma or GED

Job description

Hourly Pay Range: $18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

Position: Medical Office Receptionist

Location: 216 S Arlington Heights Rd, Arlington Heights

Full Time: 40 hours/week

Hours: M - F 8 am-4:30pm.

No weekends

Travel: Occasionally

This role includes some travel to other locations and requires flexible hours to meet operational needs

What you will do:

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
• Refers patients and visitors to appropriate department or resource.
• Notifies appropriate resource of patients and visitors arrival in a timely manner.
• Assures patient demographics and eligibility are correct.
• Receives and forwards telephone calls and takes and relays messages per protocol.
• Registers new patients and schedules appointments for providers and services.
• Reschedules appointments and follows up on cancelled and missed appointments.
• Collects co pays and balances and makes follow up appointments as necessary.
• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
• Performs various clerical duties as needed in assigned work areas.
• May order supplies for work area, open mail etc.
• Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
• May assist with medical records and clinical personnel as needed.
• Maintains work and waiting areas in a neat and professional manner.
• May perform a variety of special projects as assigned.
• Adheres to all NCH standards, policies and procedures.

What you will need:

Education: High school diploma or GED

Experience: One year of customer service work experience or interaction with the public required.

Knowledge of medical terminology preferred.

Unique or Preferred Skills:

• Proficient computer skills.

Benefits:

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities
• Visa Sponsorship Available (Nursing and Lab roles)

Eoe:

Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights), Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities.