Medical Office Receptionist – Family Care Clinic – Full-Time, Days

Texas Health Resources; Texas; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

PTO

Medical insurance

Dental insurance

Paid parental leave

Tuition reimbursement

Student loan repayment

Job summary

Texas Health Resources seeks a Medical Office Receptionist for the Family Care Clinic in Plano, TX. This full-time day position handles front-desk duties, checks in patients, collects copays, schedules visits, and maintains electronic medical records, while delivering exceptional customer service in a busy clinic.

The role requires a high school diploma, strong communication skills, and the ability to multitask with attention to detail.

Qualifications

• High School Diploma or equivalent is required.
• Six months medical clinic experience strongly preferred.
• Six months business office customer service experience preferred.
• Outgoing personality with friendly attitude and strong communication skills.
• Attention to detail and ability to multitask in a busy clinic.
• Knowledge of insurance authorization/billing and clinic procedures.
• Proficient computer skills; familiarity with regulatory requirements.
• Strong work ethic and teamwork in a fast-paced environment.

Responsibilities

• Check-in patients and complete paperwork for admitting per clinic policy.
• Answer phones and direct calls appropriately; schedule appointments.
• Collect copays and verify accurate patient and insurance information.
• Scan and attach documents into the electronic medical record system.
• Prepare charts for upcoming appointments; ensure information is complete.
• Assist with patient check-out, pricing services, and follow-up scheduling.
• Support registration documentation filing in EMR; maintain organized records.
• Communicate missed appointments and related follow-up actions.

Skills

Medical office experience

Customer service

Communication skills

Multitasking

Computer skills

Insurance/billing knowledge

Organizational skills

Team player

Education

High School Diploma

Tools

EMR/EHR systems

Job description

Medical Office Receptionist – Family Care Clinic – Full-Time, Days

Bring your passion to Texas Health so we are Better + Together

Work location: 6130 West Parker Road, MOB I, 4th Floor, Suite 406, Plano TX 75093

Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am – 5:00pm

Family Care Clinic Highlights

• Personal fulfillment (challenging, yet fulfilling work)
• Growth Opportunities/Potential Career Advancement
• Opportunity to contribute to patient care
• Predictable Hours (Creating a great work-life balance)
• Bonus Potential

Here’s What You Need

• High School Diploma or equivalent (required)
• Six months Medical experience in a Clinic (strongly preferred)
• Six months Business Office Customer Service experience (preferred)
• Be an outgoing individual with a friendly attitude
• Have strong attention to detail
• Be able to multi-task front desk job responsibilities for a busy clinic
• Must have outstanding communication, interpersonal, customer service, and organizational skills
• Have knowledge of insurance authorization/billing requirements
• Have demonstrated strong customer service and communication skills
• Have organizational and time management skills
• Be proficient computer skills
• Have knowledge of clinic procedures and regulatory requirements
• Possess a strong work ethic and a high level of professionalism
• Be a team player who handles multiple projects simultaneously in a fast-paced environment

What You Will Do

• Delivers care to patients utilizing the Medical Office Receptionist Process
• Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guideline.
• Obtains accurate patient and insurance information, collecting copays and deductible amounts.
• Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepares charts for patient appointments making sure all necessary information is complete.
• Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
• Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
• Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
• Perform other duties as assigned.

Additional perks of being a Texas Health employee

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Learn more about our culture, benefits, and recent awards.

Entity Highlights

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!