Medical Office Receptionist

Valor Healthcare, Inc.; Yreka (CA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Valor Healthcare, Inc. is seeking a Medical Office Receptionist to support patient care administratively and ensure accurate data entry in VISTA/CPRS. You will greet veterans, manage appointments, and coordinate with the PACT team to maintain high-quality service in a VA-centered setting.

Requirements include a high school diploma, VA credentialing, BLS and ACLS as required, and strong English communication. This is a safety-sensitive role emphasizing accuracy and courteous patient interaction.

Qualifications

• High School Diploma or GED or equivalent.
• EMR experience preferred.
• Excellent customer service and strong organizational skills.
• Minimum 1 year experience in a clinical or call center environment.
• Must be credentialed and in good standing with VA.
• BLS certification; ACLS as specified by VA contract.
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor.
• Safety sensitive position.

Responsibilities

• Assists with administrative support related to patient care.
• Inputs patient information into VISTA/CPRS.
• Verifies clinical reminders due at each visit before checkout.
• Checks patients in and out of the clinic.
• Schedules clinic appointments.
• Answers phones and relays messages promptly.
• Ensures compliance with OIG, JC, EOC and lab requirements.
• Delivers excellent customer service to veterans and colleagues.
• Participates in outreach events to support enrollment.
• Supports patient enrollment and retention in appointments.
• Adopts new clinical or operational initiatives.

Skills

Strong computer skills

EMR experience

Customer service

Organization skills

English proficiency

Call center experience

Education

High School Diploma/GED

Tools

VISTA/CPRS

Job description

Description

This position is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.

Incumbents are encouraged to apply!

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people

• Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with the administrative support related to patientcare.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answers phones and timely relays messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements

Qualifications

• High School Diploma/GED or equivalent education
• Strong computer skills, EMR experience preferred
• Demonstrated high quality customer service & organization skills
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor
• This is considered a safety sensitive position.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.