Medical Office Receptionist

Valor Healthcare Inc; San Antonio (TX); On-site; USD 22,041 - 30,307; Part time

Job summary

Valor Healthcare Inc. is seeking a Medical Office Receptionist for the Community Based Outpatient Clinic (CBOC) in Northeast San Antonio. The role offers a weekday schedule with competitive wages, excellent benefits, and generous time off.

Responsibilities include patient check-in/out, appointment scheduling, and EMR data entry within VISTA/CPRS, while maintaining outstanding customer service for veterans and clinic staff. The position is safety-sensitive and requires English fluency.

Qualifications

• High School Diploma or equivalent required.
• Proficient in computer use with EMR experience preferred.
• Strong customer service and organizational skills.
• Minimum 1 year in clinical or call center environment preferred.
• Must be credentialed and in good standing with the VA.
• English language proficiency required.

Responsibilities

• Provide administrative support related to patient care.
• Input patient information into VISTA/CPRS.
• Verify clinical reminders are completed before checkout.
• Check patients in and out of the clinic.
• Schedule clinic appointments.
• Answer phones and relay messages promptly.
• Comply with OIG, JC, EOC and lab oversight requirements.
• Maintain accuracy and follow VA guidelines to support outcomes.
• Deliver excellent customer service to veterans, colleagues and visitors.
• Participate in outreach events to support enrollment efforts.
• Assist with patient enrollment and retention in appointments and nurse visits.
• Support new clinical or operational initiatives.

Skills

Customer service

Data entry

Computer skills

English proficiency

Call center experience

Education

High School Diploma/GED

Tools

EMR

Job description

Valor Healthcare is looking for a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Northeast San Antonio. In exchange for your dedication and experience, we are proud to offer a competitive wage, excellent benefits, generous time off and a weekday schedule.

This position is 3x/week, (Monday/Tuesday/Friday), 8am- 4:30pm.

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with the administrative support related to patientcare.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answers phones and timely relays messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Qualifications

• High School Diploma/GED or equivalent education
• Strong computer skills, EMR experience preferred
• Demonstrated high quality customer service & organization skills
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor
• This is considered a safety sensitive position.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.