Medical Office Receptionist

Lone Star Orthopaedic and Spine Specialists; Town of Texas (WI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Lone Star Orthopaedic and Spine Specialists is seeking a front office receptionist for our fast-paced orthopedic practice. The ideal candidate will provide excellent customer service, manage scheduling, verify insurance, and be proficient with our EMR (eClinical Works) system.

You will greet patients, assist with paperwork, handle co-pays, and support a collaborative team while maintaining confidentiality and accuracy in records.

Qualifications

• Customer service experience required or preferred.
• Scheduling familiarity is preferred.
• Familiarity with insurance terminology/benefits and EHR is preferred.

Responsibilities

• Greet patients and direct them promptly and courteously.
• Verify patient demographics and insurance information.
• Explain insurance benefits and collect co-pays and balances.
• Schedule and manage appointments according to guidelines.
• Maintain confidentiality and a clean, professional front office.
• Collaborate with medical staff to ensure smooth patient flow.
• Scan and file documents into the EMR system as needed.

Skills

Customer service

Communication

Office administration

Multi-tasking

Tools

EMR (eClinical Works)

Scheduling software

Microsoft Office

Job description

Job Description

We are looking for a front office receptionist for our fast paced orthopaedic practice. Applicant must have excellent customer service skills and the ability to interact and communicate well with others. Familiarity with scheduling, insurance knowledge, and EHR (e-clinical works) preferred. Ideal candidates must be well organized and be able to multi-task in a fast paced setting. In addition, applicants must be self-motivated, professional, and dependable.

Essential Functions:

• Immediately greets and directs patients and visitors promptly and courteously.
• Maintain an environment conducive to patient comfort and confidentiality
• Work as part of a team with an emphasis on communication
• Communicates with Medical Assistants and patients to ensure efficient patient flow through the office
• Maintain a clean and professional office environment
• Assist with explaining insurance benefits/coverage with patient
• Schedules appointments according to scheduling guidelines/templates
• Registers patients by verifying that patient's records are up to date and accurate
• Verifies patient demographics and insurance information is entered and correct
• Prepares and prints clinic super-bills and progress notes in advance
• Reviews accounts of scheduled patients for balances and expired referrals and addresses with patients for resolution
• Sends requests for AUTH's/referrals on behalf of patients
• Collects co-payments and balances from patients and reconciles payment reports on a daily basis
• Receive and scan medical records, requests, orders, and disability forms. Must scan all pertinent documentation and paperwork into EMR
• Records patient communications within the EMR and sends to the appropriate Team Member
• Collection of all new patient paperwork and updated paperwork in a timely manner
• Ensure patient insurance verifications are completed and communicate with the insurance verification team on an ongoing basis
• Assist patients with clinic paperwork as needed
• Perform other administrative duties as assigned.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Company Description

eClinical experience is a plus!