Medical Office Receptionist

PREMISE HEALTH; Pella (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with company match

Paid holidays and vacation time

Wellness program

EAP

Job summary

Premise Health is seeking a Full Time Medical Office Receptionist to support our Health Center in Pella, IA. The role focuses on patient intake, scheduling, and billing processes to ensure smooth front-desk operations.

The candidate should have a high school diploma, a front office certificate is a plus, and at least 3 years of front desk/customer service experience, preferably in a medical setting. We offer benefits, stability, and a team-focused environment.

Qualifications

• High school diploma or GED is required.
• One year certificate from college/technical school with front office focus preferred.
• At least 3 years experience in front desk/customer service field is required.
• Experience in a medical office is preferred.

Responsibilities

• Organizes and maintains patient chart filing system and manages chart numbers.
• Answers phone calls, directs inquiries, or initiates triage slips for medical staff.
• Schedules appointments and logs into the scheduler.
• Conducts reminder calls to patients.
• Greet and direct patients, salespeople, and visitors.
• Registers patients, updates records in the system and on charts.
• Coordinates referrals through insurance and other offices.
• Prepares billings in the computerized system for finance.
• Collects payments and reconciles cash reports daily.
• Demonstrates accuracy, quality, and professionalism in duties.
• Identifies and solves problems promptly with data-driven analysis.

Skills

Customer service

Front desk

Communication skills

Problem solving

Education

High school diploma/GED

Front office certificate

Tools

Computerized scheduling

Medical billing basics

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

As a Full Time Medical Office Receptionist, you'll provide care to client employees and their dependents in our Health Center located in Pella, IA.

Schedule

What You'll Do

• Organizesand maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned

What You'll Bring

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 year experience in a front desk/customer service related field required
• Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

• medical
• dental
• vision
• life and disability insurance
• a 401(k) program with company match
• paid holidays and vacation time
• a company-sponsored wellness program
• EAP
• access to virtual primary care and virtual behavioral health at no cost for team members and their dependents

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.