Health Center Concierge

PREMISE HEALTH; Celebration (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Generous PTO

Flexible schedule

401(k) with company match

Paid holidays

Job summary

Premise Health is seeking a Full Time Health Center Concierge to care for client employees at our Health Center in Celebration, FL. The role emphasizes superior patient experience, organization, and timely service in a fast-paced medical office environment.

Fluency in Spanish or Haitian Creole is an asset. The position offers a comprehensive benefits package, flexible schedule, and opportunities to support a mission-driven team focused on accessible, high-quality care.

Qualifications

• Experience in a medical office or healthcare setting.
• Ability to deliver top-tier, white-glove customer service.
• Strong organizational and time-management skills.

Responsibilities

• Greets patients and assists with the registration process.
• Keeps patients informed about wait times and visit expectations.
• Helps patients navigate the health center and escorts as needed.
• Coordinates benefits information between dental, medical and other providers.
• Facilitates transfer of medical records and lab results.
• May arrange DME equipment post-discharge and coordinate referrals.

Skills

Customer service

Healthcare experience

Spanish language

Haitian Creole language

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.

As a Full Time Health Center Concierge, you'll provide care to client employees in our Health Center located in Celebration, FL.

Do you pride yourself on delivering top-tier, white-glove customer service? Do you have experience in a medical office, thrive in a fast-paced environment, and possess excellent organizational and time management skills?

If you're also computer savvy and fluent in Spanish or Haitian Creole, you might be the perfect fit for our team of talented Healthcare Concierges!

What We Offer:

• Full-time role with competitive benefits


• Generous PTO


• A flexible schedule that supports work-life balance


• Variety in your day-to-day responsibilities


• Supportive, mission-driven team environment


• 10-hour shifts / 4-day work week


• A Shift: 6:45 AM – 5:15 PM


• B Shift: 8:30 AM – 7:00 PM


• Weekend rotation: (Saturday or Sunday, 7:30 AM – 6:00 PM)


• Holiday rotation: Required to work at least two holidays per year


• medical, dental, vision, life and disability insurance


• a 401(k) program with company match


• paid holidays and vacation time


• a company-sponsored wellness program


• EAP


• access to virtual primary care


• virtual behavioral health at no cost for team members and their dependents

If you're passionate about patient experience and want to make a meaningful impact in a collaborative setting, we’d love to meet you!

Essential Functions:

• Greets patients with a smile and may assist them through the registration process


• Extends a warm and caring approach to all patients with a respect for diversity


• Keeps patient informed of wait times and manages visit expectations


• Helps patients navigate the health center and escorts patients as needed


• Ensures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearance


• Researches a patient’s outstanding out of pocket expenses and resolves errors


• Resolves eligibility problems, incorrect claim charges and claim denials


• Resolves questions about whether services are condition specific or related to preventive care


• Coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community.


• Assures correct application of specialist provider network status Care Coordination


• Coordinates referrals for patients through insurance and other physician offices or specialists


• Facilitates the transfer of medical records and lab results


• May assist in the arranging of DME equipment following a discharge from the hospital


• Facilitates the reviewing of test results with another physician for diagnosis confirmation


• Coordinates and makes arrangements for diagnostic tests


• Coordinates care for patients with complicated medical issues


• Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience.


• May require other duties as assigned.

Job Requirements:

Preferred Experience:

• Prior experience preferred.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.