Medical Office Receptionist

BEHAVIORAL HEALTH PRACTICE SERVICES; Arlington (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Arlington, MA is seeking a Practice Coordinator to manage front desk activities and deliver excellent patient service for in-person and telehealth visits. You will greet patients and support clinicians for smooth daily operations.

This full-time role offers $22.75 per hour starting pay, with quarterly bonus potential and benefits such as medical, dental, vision, 401(k) with match, paid time off, and holiday pay. Strong communication and teamwork are essential.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience in healthcare operations or front desk support encouraged.
• Strong communication, organization, and confidentiality skills.

Responsibilities

• Greet patients and manage front desk activities for in-person and telehealth visits.
• Coordinate scheduling, verify information, and assist clinicians as needed.
• Support billing questions, patient communications, and office documentation.
• Maintain a clean, organized, and compliant office environment.

Skills

Multitasking

Teamwork

Communication

MS Office

EMRs

HIPAA

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMR Systems

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

• As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary: The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Compensation: Starting at $22.75/hourly, plus quarterly bonus/incentive potential

Location : 22 Mill St. Suite 4 Arlington, MA 02476

Duties/Responsibilities:

Operational Excellence

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support

• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support

• Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.
• Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience

High School or equivalent required, associates/bachelor's degree, preferred.

1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.